LiveCareer-Resume

front desk clerk resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Skills
  • Verifying Reservations
  • Incoming Mail Sorting
  • Check in and Checkout Procedures
  • Data Gathering
  • Feedback Collection
  • Financial Information Review
  • Nightly Audits
  • Account Balancing
  • Checking Guests In and Out
  • Multi-Line Phone Systems
  • Transportation Arrangements
  • Guest Registration
  • Lobby Maintenance
  • Business Correspondence
  • Escort Instructions
  • Room Assignments
  • Online Bookings Management
  • Professional Relationships
  • Staff Meetings
  • Customer Engagement
  • Training Junior Team Members
  • Verifying Data Accuracy
  • POS Transactions
  • Customer Feedback
  • Forecast Preparation
  • Call Transfers
  • Office Supplies and Inventory
  • Operational Requirements
  • Revenue Reviews
  • Data Input Software
  • Microsoft PowerPoint
  • Compliance Requirements
  • Property Management Software Understanding
  • Advanced Excel Spreadsheet Functions
  • Reporting Efficiency and Accuracy
  • Safety Protocols
  • Paperwork Processing
  • Quality Assessments
Work History
09/2019 to 11/2021
Front Desk Clerk Sault Tribe Sault Sainte Marie, MI,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Designed employee work schedules to address complete operational needs.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
08/2017 to 04/2019
Front Desk Clerk Sault Tribe Sault Sainte Marie, MI,
  • Stored guest valuables in safe and individual boxes for security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Planned coverage needs and organized services to support incoming special events.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved service-related problems and documented actions in system.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
03/2015 to 08/2017
Sales Associate International Bancshares Corp Kingsville, TX,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained records related to sales, returns and inventory availability.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Recommended accessories and complementary purchases to boost revenue.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Processed product returns and assisted customers with other selections.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
02/2014 to 03/2015
Beautician Capri Communities Waukesha, WI,
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
Expected in 12/2023
Associate of Applied Science: General Studies
Southern University At Shreveport - Shreveport, LA
GPA:
  • Continuing education in General Studies

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Resume Overview

School Attended

  • Southern University At Shreveport

Job Titles Held:

  • Front Desk Clerk
  • Front Desk Clerk
  • Sales Associate
  • Beautician

Degrees

  • Associate of Applied Science

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