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Front Desk Clerk Resume Example

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FRONT DESK CLERK
Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Payment processing
  • Conflict management
  • Attractions and amenities knowledgeable
  • Multi-line phone systems
  • Listening skills
  • Cash transactions
  • Microsoft Office
  • Hospitality services
  • Customer service
  • Communications
  • Organization
Experience
Country inn and suites Concord , NC Front Desk Clerk10/2019 to 12/2019
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Set guest and group reservations and processed check-ins and check-outs.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Castle in the Sand HotelOcean City, MDHousekeeper05/2016 to 09/2019
  • Swept and vacuumed floors, hallways and stairwells.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Supplied guests with extra towels and toiletries when requested.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Reported all maintenance issues to the housekeeping status board.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Dusted and vacuumed 9 or more assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Changed and laundered sheets, removing stains by using shout cleaner to restore all linens to pristine condition.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Cleaned, sanitized and restocked bathrooms every day to keep facilities fresh.
Richard A. Henson CenterPrincess Anne, MDFront Desk Clerk02/2019 to 08/2019
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Computed guest billings and posted charges to room accounts.
  • Managed all front desk operations for busy high-volume hotel.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Monitored reservations to track incoming parties and special events.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to manager on every shift basis.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Education and Training
High School Diploma06/2017Snow Hill High School , Snow Hill , MD
Cosmetology License :Cosmetology 06/2017Worcester Technical High School , Newark, MD
Business Expected in 05/2021University of Maryland - Eastern Shore, Princess Anne, MD
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Resume Overview

Companies Worked For:

  • Country inn and suites
  • Castle in the Sand Hotel
  • Richard A. Henson Center

School Attended

  • Snow Hill High School
  • Worcester Technical High School
  • University of Maryland - Eastern Shore

Job Titles Held:

  • Front Desk Clerk
  • Housekeeper

Degrees

  • High School Diploma 06/2017
    Cosmetology License : Cosmetology 06/2017
    Business Expected in 05/2021

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