front desk clerk resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

  • Selling plants to customers
  • Customer service and assistance
  • Inspecting completed work
  • Managing laborers
  • Watering lawns and trees
  • Training proficiency
  • Restocking abilities
  • Assignment delegation
  • Credit card processing
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Warehousing functions
  • Strategic sales knowledge
  • Multi-line phone talent
  • Creative problem solving
  • Key holder experience
  • Shipping procedures understanding
  • POS systems expert
  • Medical terminology knowledge
  • Retail store support
  • Money handling abilities
  • Administrative support
  • Stocking and replenishing
  • Good listening skills
  • Professional telephone demeanor
  • Retail materials management
  • Merchandising Knowledge
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Relationship building
  • Cash register operations
  • Product promotions
  • Client Service
  • Excellent people skills
  • Multi-tasking strength
  • Upselling
  • Loss prevention
  • Professional demeanor
  • Problem-solving skills
  • Shipment processing
  • Cash register operation
  • Adapt to diverse groups
  • Cash Handling
  • Merchandising understanding
  • Hotel accomodations
  • Telephone reservations
  • Friendly service mentality
  • Rooms division
  • Customer satisfaction
  • Customer service
  • Payment processing
  • Responsible
  • Basic math
  • Microsoft Office
  • Computer skills
  • Leadership
  • Registration Processing
  • Closing Processes
  • Report Generation
  • Conflict Resolution
  • Front desk operations
  • General Ledger Accounting Expertise
  • Automated Telephone Systems
  • Reservation Processing
  • Supply Replenishment
  • Wake-Up Calls
  • Daily Transactions Review
  • Charge Posting
  • Safety and Security Procedures
  • Check-In and Check-Out Procedures
  • Audit Coordination
  • Drawer Closing Protocols
  • Data Analysis
  • Company policies and procedures
  • ASI FrontDesk
  • Inventory oversight
  • Mail and packages
  • Credit and cash payments
  • Oral and written communications
  • Guest services
  • Reception management
Work History
01/1995 to 07/2020 Front Desk Clerk Prairie Band Potawatomi Nation | Mayetta, KS,
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved service-related problems and documented actions in system.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
02/2014 to 08/2014 Garden Associate/ Waterer Claire's Accessories | Sioux Falls, SD,
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
  • Went above-and-beyond to locate desired items by checking with sister locations and other departments.
  • Watered plants every [Timeframe] and regularly checked for naturally wilted parts to remove.
  • Helped customers choose optimal trees, shrubs and flowers based on current needs.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
  • Maintained plant health and attractiveness with proper sunlight, water and nutrition.
  • Worked outdoors in all weather conditions to care for plants and serve customers.
  • Created special clearance racks to move older, out-of-season and less attractive plants quickly.
  • Reset garden center to incorporate popular new seasonal plants for customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Attended continuing education seminars and workshops to adopt latest techniques in gardening and horticulture.
  • Advised property owners on appropriate types of plants for specific soil and landscape.
  • Arranged winter decorations, including holiday lights, wreaths and garlands.
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Actively participated in seminars and workshops to better understand natural pest control products to deliver successful results with zero chemicals.
  • Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Described and explained details about annual and perennial plants, and other garden center products. options to inform customers and guide purchasing decisions.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Informed customers about special promotions and provided detailed information for various products.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
02/2011 to 09/2012 Sales Assoc. Dollar Tree | City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance record for 11 months consecutively.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Prepared cash deposits up to $5,000 with zero discrepancies.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
01/2008 to 10/2010 Third Key Holder Mars Market | City, STATE,
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Broke down boxes and disposed of trash.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Oversaw team of 5 employees.
  • Processed cash, credit, debit and check payments.
  • Completed store opening and closing procedures.
  • Received and counted money.
  • Opened inventory boxes and restocked shelves.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Rotated stock according to dates and protocols.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Responded to all customer inquiries thoroughly and professionally.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Carried out day-day-day duties accurately and efficiently.
  • Processed sales transactions with Point of Sale System (POS) upselling loyalty program and private label credit cards.
  • Complied with loss prevention standards and audit requirements to support retail operations.
  • Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
Expected in 04/1994 GED | Coffee County Central High School, Manchester, TN GPA:
Expected in Associate of Science | Health Information Technology Miller Motte Technical College Chattanooga, Online, GPA:

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Resume Overview

School Attended

  • Coffee County Central High School
  • Miller Motte Technical College Chattanooga

Job Titles Held:

  • Front Desk Clerk
  • Garden Associate/ Waterer
  • Sales Assoc.
  • Third Key Holder


  • GED
  • Associate of Science

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