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Front Desk Clerk Resume Example

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FRONT DESK CLERK
Summary

Front Desk clerk successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.

Highlights
  • Cash handling accuracy
  • POS systems
  • Customer- and service-oriented
  • Excellent communication skills
  • Listening skills
  • Reading comprehension skills
  • Reliable and punctual
  • 80-105 wpm typist
  • Excellent, and thorough cleaner
  • Internet savvy
Experience
Front Desk Clerk
July 2014 to Current
Ryder System Inc. - Chicopee , MA
  • Welcome and register guests and offer them services and room rates.
  • Handle guest check in and checkouts professionally and in a welcoming and specialized manner
  • Issue room key, and give any instructions needed for the guests stay
  • Make, change, and confirm reservations
  • Answer all phone calls Keep records of room availability, and guests' accounts
  • Maintain the hotel's standard of service, and hospitality
  • Provide the maximum quality of service to the guests
  • Assist guests with common services, and answer any general questions
  • Represent the hotel in regard to guest complaints, and situations that require instant action
  • Collect payment from the guests
  • Complete night audit
  • Arrange Housekeeping Reports
  • Complete nightly cleaning duties
  • Complete complimentary breakfast every morning
Sales Associate
March 2012 to February 2014
Dmc Atlanta - Atlanta , GA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Process merchandise returns and exchanges.
  • Stock shelves, and mark prices on shelves and items.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Cleaning duties such as: wiping down all counters, and underneath food equipment.
  • Washing, drying, and putting away dishes.
  • Deep cleaning the restrooms, change all inside, and outside garbage.
  • Change all the windshield wiper fluid at the gas pumps, bag ice for sale, sweep, mop, clean the cappuccino machine, start fresh coffee, and put out food items for breakfast.
Housekeeper
September 2009 to January 2012
National Life Group - Addison , TX
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobby, restrooms, elevators, stairways, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Dust and polish furniture and equipment.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Change all linens, and make beds
  • Clean bathroom floors by hand
  • Help the front desk with taking down, and cleaning the breakfast area when short staffed
  • Pick up trash, and debris from the parking lot Help laundry attendant with washing, drying, folding, and putting away of all linens, and towels when short staffed
Cashier
May 2008 to August 2009
Eastern Connecticut Health Network - Manchester , CT
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Keep periodic balance sheets of amounts and numbers of transactions.
Crew
April 2004 to March 2008
Amc Entertainment Inc. - Mattoon , IL
  • Take orders on register, receive payment from customer, and give back correct change.
  • Prepare sandwiches, and menu items to full-fill the customers order
  • Operate the grill to cook food for customers order
  • Coordinate customers orders to stay, or bag to go.
  • Wash, dry, and put away dishes
  • Chop lettuce, tomatoes, and prep salads for the business day Clean dining room, wipe down all trays, maintain all trash cans inside, and out
  • Deep clean restrooms at close, maintain clean restrooms during the day Sweep, de-grease, and mop floors
  • Vacuum dining room
  • Verify cash registers with a manager before, and after shift.
Education
2005Lincoln High School - City, State, USA
High School DiplomaCity, State
Skills

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

Strong communication skills

Computer Literate

80-105 wpm typist

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Lincoln High School

Job Titles Held:

  • Front Desk Clerk
  • Sales Associate
  • Housekeeper
  • Cashier
  • Crew

Degrees

  • 2005
    High School Diploma

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