Front Desk Clerk Resume Example Comfort Inn

FRONT DESK CLERK

Summary

Front Desk clerk successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.

Highlights

Cash handling accuracy
POS systems
Customer- and service-oriented
Excellent communication skills
Listening skills
Reading comprehension skills
Reliable and punctual

80-105 wpm typist
Excellent, and thorough cleaner
Internet savvy

Experience

Front Desk Clerk
July 2014 to Current Comfort Inn － Raleigh, NC

Welcome and register guests and offer them services and room rates.
Handle guest check in and checkouts professionally and in a welcoming and specialized manner
Issue room key, and give any instructions needed for the guests stay
Make, change, and confirm reservations
Answer all phone calls Keep records of room availability, and guests' accounts
Maintain the hotel's standard of service, and hospitality
Provide the maximum quality of service to the guests
Assist guests with common services, and answer any general questions
Represent the hotel in regard to guest complaints, and situations that require instant action
Collect payment from the guests
Complete night audit
Arrange Housekeeping Reports
Complete nightly cleaning duties
Complete complimentary breakfast every morning

Sales Associate
March 2012 to February 2014 Kum and Go － Raleigh, SD

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Stock shelves, and mark prices on shelves and items.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Keep periodic balance sheets of amounts and numbers of transactions.
Cleaning duties such as: wiping down all counters, and underneath food equipment.
Washing, drying, and putting away dishes.
Deep cleaning the restrooms, change all inside, and outside garbage.
Change all the windshield wiper fluid at the gas pumps, bag ice for sale, sweep, mop, clean the cappuccino machine, start fresh coffee, and put out food items for breakfast.

Housekeeper
September 2009 to January 2012 Super 8 Motel － Sioux Falls, SD

Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobby, restrooms, elevators, stairways, and other work areas so that health standards are met.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Keep storage areas and carts well-stocked, clean, and tidy.
Dust and polish furniture and equipment.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Change all linens, and make beds
Clean bathroom floors by hand
Help the front desk with taking down, and cleaning the breakfast area when short staffed
Pick up trash, and debris from the parking lot Help laundry attendant with washing, drying, folding, and putting away of all linens, and towels when short staffed

Cashier
May 2008 to August 2009 Get N Go － Sioux Falls, SD

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Issue receipts, refunds, credits, or change due to customers.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Keep periodic balance sheets of amounts and numbers of transactions.

Crew
April 2004 to March 2008 Wendy's Old Fashioned Hamburgers － Sioux Falls, SD

Take orders on register, receive payment from customer, and give back correct change.
Prepare sandwiches, and menu items to full-fill the customers order
Operate the grill to cook food for customers order
Coordinate customers orders to stay, or bag to go.
Wash, dry, and put away dishes
Chop lettuce, tomatoes, and prep salads for the business day Clean dining room, wipe down all trays, maintain all trash cans inside, and out
Deep clean restrooms at close, maintain clean restrooms during the day Sweep, de-grease, and mop floors
Vacuum dining room
Verify cash registers with a manager before, and after shift.

Education

2005 Lincoln High School － Sioux Falls, SD, USA

High School Diploma Sioux Falls, SD

Skills

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

Strong communication skills

Computer Literate

80-105 wpm typist

Resume Overview

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Front Desk Clerk Resume Example

Resume Score: 90%