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Front Desk Clerk Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Approachable customer service offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests. Energetic any position with over 25 years of experience multitasking and offering effective solutions to guests. Continuously balanced customer and business needs with diligence and attention to detail. Skilled at processing transactions and maintaining financial accuracy.

Skills
  • Attractions and amenities knowledgeable
  • Multi-line phone systems
  • Analytical mastery
  • Effective planning
Experience
08/2018 to Current Front Desk Clerk Ryder System Inc. | Cleveland, TN,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Responded to inquiries and room requests made online, by phone or email.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Monitored reservations to track incoming parties and special events.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
09/2003 to 11/2017 Sales Assistant Supervisor The Container Store | Rockville, MD,
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Fostered relationships with customers to expand customer base and retain business.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Received and processed product returns, including coordinating disposal of defective or broken items.
  • Priced out products for customers and drew up sales paperwork.
  • Supported sales personnel with technical solutions, costing and client presentations.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Processed orders through company system and coordinated product deliveries.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Generated brand awareness and positive product impressions to increase sales.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Worked with off-site locations to find desired items for customers.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
09/1992 to 08/2002 General Manager Lahaina Ticket Company | City, STATE,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked monthly sales to generate reports for business development planning.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Facilitated monthly workshops to share best practices to optimize productivity.
Education and Training
Expected in 06/1967 High School Diploma | W.R. Farrington High School, Honolulu, HI, GPA:

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89Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • W.R. Farrington High School
Job Titles Held:
  • Front Desk Clerk
  • Sales Assistant Supervisor
  • General Manager
Degrees
  • High School Diploma

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