- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.
Polite and accommodating great customer service bringing 3-year background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Service-oriented Front Desk Agent with 3 years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in Microsoft office.
Certificat-bookkeeping
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Schulte Hospitality Group – Tempe, AZ,
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Personally addressed and welcomed 50 guests to business per day, improving overall customer service and engagement.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Reviewed account information and individual customer charges to produce correct bills.
- Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
- Managed all front desk operations for busy high-volume hotel.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Responded to inquiries and room requests made online, by phone or email.
- Worked with co-workers and manas to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Computed guest billings and posted charges to room accounts.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Monitored reservations to track incoming parties and special events.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Set guest and group reservations and processed check-ins and check-outs.
- Assisted with administrative tasks, including filing, answering phones and invoicing.
- Input customer data using opera software and made immediate updates to reflect room changes.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Healthcare Resolution Services, Inc. (Hcrs) – Shiprock, NM,
I build clutches for the oil industry Production prep paint for all staff
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Allstar Services Group, LLC – City, STATE,
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Oversaw office inventory by restocking supplies and submitting.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Supported clerical needs of more than including taking messages, scanning documents and routing business correspondence.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Responded promptly to customer questions via email, reducing phone inquiries.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
Waxahachie High School - Waxahachie, TX
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School Attended
- Waxahachie High School
Job Titles Held:
- Front Desk Clerk
- Laminate Builder
- General Office Clerk
Degrees
- GED
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