LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Skills
  • Hospitality services 
  • Microsoft Office 
  • Cash transactions
  • Employee training and development
  • Cash Handling
  • Leadership
  • Listening skills 
  • Conflict management 
  • Directing visitors
  • Organizational Skills
  • Communication Skills
  • Customer Service
  • Experience
    Front Desk Clerk, 03/2018 - 06/2018
    Trinity Health Corporation Castle Shannon, PA,
    • Handled money for customers and visitors.
    • Provided bookkeeping of important files.
    • Addressed and welcomed  patrons to the business per day.
    • Handled the complaints and concerns of customers.
    • Oversaw office inventory by restocking supplies and submitting purchase orders.
    • Increased customer satisfaction by greeting visitors promptly and professionally.
    • Promoted welcoming environment while managing receptionist area and fielding requests for information.
    • Answered phones and performed clerical office functions.
    • Standardized department filing system to increase efficiency.
    • Managed daily office operations and equipment maintenance.
    • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
    Manager, 01/2018 - 03/2018
    Chick-Fil-A Manassas, VA,
    • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
    • Addressed customer issues to ensure swift and successful resolution.
    • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
    • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
    • Supervised and trained 25 customer service team members to provide exceptional service throughout the entire experience.
    • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
    Janitor, 09/2016 - 01/2017
    Sp Plus Corporation Laredo, TX,
    • Operated janitorial equipment properly and safely.
    • Dusted furniture, walls, machines and equipment.
    • Polished furniture and metal fixtures.
    • Maintained all janitorial equipment in a clean, safe and operable condition.
    • Dusted and mopped all hard surfaces.
    • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
    • Gathered and emptied trash and recycling bins.
    • Cleaned and maintained bathrooms and showers and swept and mopped floors.
    • Notified building managers about needed repairs and replacement equipment.
    Laundry Attendant, 04/2016 - 08/2016
    Bluegreen Resorts Gatlinburg, TN,
    • Loaded and unloaded washers and dryers according to correct operating instructions.
    • Maintained correct equipment settings such as spin speed, temperature and fill level.
    • Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
    • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
    • Screened telephone calls and inquiries and directed them as appropriate.
    • Resolved guest complaints.
    Cashier, 03/2015 - 06/2016
    Rural King Greenwood, IN,
    • Tallied cash at the end of each shift and handled discrepancies according to company policies.
    • Added new merchandise to checkout lane shelves and kept displayed products neat and orderly.
    • Bagged, boxed or wrapped goods and product purchases.
    • Bagged purchased items properly to prevent delicate products from breakage.
    • Provided a high level of service by helping customers find the specific products. 
    • Observed customers for suspicious behaviors and signs of theft.
    • Displayed and restocked merchandise in an appealing manner. 
    • Provided customers with payment information and processed credit card payments and cash transactions.
    • Minimized long register lines by providing timely sales transaction completion. 
    • Accepted cash, check, credit and debit payments in an accurate and efficient manner.
    Education and Training
    High School Diploma: , Expected in 2002
    -
    William Blount High School - Maryville, TN
    GPA:
    Skills
  • Hospitality services 
  • Microsoft Office 
  • Cash transactions
  • Employee training and development
  • Cash Handling
  • Leadership
  • Listening skills 
  • Conflict management 
  • Directing visitors
  • Organizational Skills
  • Communication Skills
  • Customer Service
  • Work History
    Front Desk Clerk, 03/2018 - 06/2018
    Comfort Suites Fairview Heights, IL
    • Handled money for customers and visitors.
    • Provided bookkeeping of important files.
    • Addressed and welcomed  patrons to the business per day.
    • Handled the complaints and concerns of customers.
    • Oversaw office inventory by restocking supplies and submitting purchase orders.
    • Increased customer satisfaction by greeting visitors promptly and professionally.
    • Promoted welcoming environment while managing receptionist area and fielding requests for information.
    • Answered phones and performed clerical office functions.
    • Standardized department filing system to increase efficiency.
    • Managed daily office operations and equipment maintenance.
    • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
    Manager, 01/2018 - 03/2018
    Hardees Ofallon, IL
    • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
    • Addressed customer issues to ensure swift and successful resolution.
    • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
    • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
    • Supervised and trained 25 customer service team members to provide exceptional service throughout the entire experience.
    • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
    Janitor, 09/2016 - 01/2017
    Hamilton Ryker Union City, TN
    • Operated janitorial equipment properly and safely.
    • Dusted furniture, walls, machines and equipment.
    • Polished furniture and metal fixtures.
    • Maintained all janitorial equipment in a clean, safe and operable condition.
    • Dusted and mopped all hard surfaces.
    • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
    • Gathered and emptied trash and recycling bins.
    • Cleaned and maintained bathrooms and showers and swept and mopped floors.
    • Notified building managers about needed repairs and replacement equipment.
    Laundry Attendant, 04/2016 - 08/2016
    Speed Wash Union City, TN
    • Loaded and unloaded washers and dryers according to correct operating instructions.
    • Maintained correct equipment settings such as spin speed, temperature and fill level.
    • Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
    • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
    • Screened telephone calls and inquiries and directed them as appropriate.
    • Resolved guest complaints.
    Cashier, 03/2015 - 06/2016
    Big Lots Union City, TN
    • Tallied cash at the end of each shift and handled discrepancies according to company policies.
    • Added new merchandise to checkout lane shelves and kept displayed products neat and orderly.
    • Bagged, boxed or wrapped goods and product purchases.
    • Bagged purchased items properly to prevent delicate products from breakage.
    • Provided a high level of service by helping customers find the specific products. 
    • Observed customers for suspicious behaviors and signs of theft.
    • Displayed and restocked merchandise in an appealing manner. 
    • Provided customers with payment information and processed credit card payments and cash transactions.
    • Minimized long register lines by providing timely sales transaction completion. 
    • Accepted cash, check, credit and debit payments in an accurate and efficient manner.

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    School Attended

    • William Blount High School

    Job Titles Held:

    • Front Desk Clerk
    • Manager
    • Janitor
    • Laundry Attendant
    • Cashier

    Degrees

    • High School Diploma

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