Front Desk Clerk Resume Example
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FRONT DESK CLERK
Summary
Customer Service Specialist offering five years of experience organizing and providing overall administrative/clerical and customer support for five-star hotel guest service and other store operations with a proven background in improving operations
Experience
Front Desk ClerkMar 2017 to Current
Tropicana Entertainment － Laughlin , NV
Tropicana Entertainment － Laughlin , NV
- Provided overall customer support for all incoming guest and efficiently and accurately check in all guest, answering any and all questions in regards to amenities, city-wide attractions and billing issues.
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
- Cleaned and maintained lobby and common areas restocking supplies and watering plants.
- Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
- Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.
Front Desk ClerkAug 2016 to Jan 2017
Tropicana Entertainment － Saint Louis , MO
Tropicana Entertainment － Saint Louis , MO
- Provided overall customer support for all incoming guest and efficiently and accurately check in all guest, answering any and all questions in regards to amenities, city-wide attractions and billing issues.
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
- Cleaned and maintained lobby and common areas restocking supplies and watering plants.
- Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
- Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.
Lead Front Desk ClerkDec 2015 to Jul 2016
Concord Hospitality － Newark , OH
Concord Hospitality － Newark , OH
- Under direct supervision of General and Hotel Managers; provided overall customer/hotel support.
- In charged of billing procedures and other related services for 50+ deluxe room and communicated/supervised other hotel staff for range of operational duties.
- Served as the lead front desk clerk; in charge of resolving customer issues regarding accounts, services, reservations, billing discrepancies, payment authorizations and other hotel services issues.
- Serviced multiple customer check-ins before and upon arrival by using hotel multi-line phone and hotel's computerized "Fosse" system.
- Interfaced with front desk managers, general managers, housekeeping and maintenance departments to ensure open lines of communication and problem resolutions.
- Relayed any emergency information from management to hotel guest e.g., closures for repairs, internet unavailability etc.
Guest Room AttendantOct 2013 to May 2015
Hyatt Hotels Corp. － College Park , GA
Hyatt Hotels Corp. － College Park , GA
- Ensuring positive overall impression of the property as well as providing the necessary service of ensuring clean and comfortable rooms for guests.
- Assisted guests in room-related functions in an efficient, courteous and professional manner according to hotel customer support policies while also performing a range of hotel duties.
- Ability to retain information regarding structure and function of all hotel departments, facilities, rooms, activities, services and hours of operation in timely matter.
- Assists guests in room-related functions in an efficient, courteous and professional manner that maintained high standards of service and hospitality.
- Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned by the Housekeeping Supervisor or Executive Housekeeper and in accordance to the standards and procedures of Harrah's Hotels.
- Maintained accountability and monitored shift check lists for proper completion of tasks & assisted with monthly linen and supply inventory.
Sales AssociateNov 2012 to Aug 2015
Webstaurantstore － Dayton , NV
Webstaurantstore － Dayton , NV
- Assisted/supported store departments for daily operations.
- Effectively communicated and assisted customers by being knowledgeable regarding product, sales and store promotions while performing a range of store operational duties.
- Greeted customers entering the store to ascertain to customer needs while accurately describing product/merchandise upon request.
- Processed customer payments by cash, check or credit card and offered/processed store membership for customer promotions and discounts.
- Maintained cleanliness and accurate recovery of store daily ensuring security of store & products.
- Inquired about store/buying experience, item preference and future purchases.
Lead Sales AssociateMar 2012 to Dec 2015
Qurate Retail Group － Petersburg , VA
Qurate Retail Group － Petersburg , VA
- Assisted/supported the Store Manager for daily operations.
- Effectively communicated with store manager regarding sales, exchanges and returns according to store policies.
- Assisted customers by being knowledgeable regarding product, sales and store promotions while performing a range of store operational duties.
- Assisted with inventory support by communicating with vendors regarding back order availability, future inventory and special orders.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Maintained cleanliness and accurate recovery of store daily ensuring security of store & products making sure all paperwork is maintained to be accurate and efficient for next manager on duty.
- Maintained accountability of accurate voids, returns, exchanges records, on daily basis for monthly inventory reports and inspections.
Education and Training
Masters of Medical Office AdministrationHerzing University
High School Diploma2010West Jefferson High School
Skills
Administrative, billing, buying experience, credit, Customer Service, customer support, inventory, laundry, Managing, window, Multi - Line Telephone, next, policies, repairs, Sales, Store Manager, Supervisor, Supervising, supervision, supply inventory, phone, visual displays
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Resume Overview
School Attended
- Herzing University
- West Jefferson High School
Job Titles Held:
- Front Desk Clerk
- Lead Front Desk Clerk
- Guest Room Attendant
- Sales Associate
- Lead Sales Associate
Degrees
- Masters of Medical Office Administration
High School Diploma 2010
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