Front Desk Clerk resume example with 11+ years of experience
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Conscientious and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills with ability to prioritize and manage multiple tasks.
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- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used Software to process reservations, check-ins and check-outs.
- Provided supportive link between customers and internal operations. Assisted with remodels using a retail merchandiser plan. Conducted inventories. Mentor new employees and work with while training. Season changeovers according to holiday.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Accurately prepared Peoplesoft payroll.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Initiated and maintained Workers Compensation cases for tracking, reporting and legal mechanics.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Worked as effective team member while contributing to local and regional HR projects.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
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Resume Overview
School Attended
- Oklahoma State University
- Northeastern A &M Junior College
Job Titles Held:
- Front Desk Clerk
- Territory Supervisor/Retail Merchandiser
- Human Resources Manager
Degrees
- Did Not Finish.
- Associate Of Applied Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy