Front Desk Clerk Resume Example Hilton Grand Vacations

FRONT DESK CLERK

Professional Summary

Work History

Hilton Grand Vacations. Capistrano Beach , CAFront Desk Clerk | 12/2019 - 12/2019

Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained financial accuracy by collecting deposits, fees and payments.
Planned coverage needs and organized services to support incoming special events.
Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Maintained transaction security by verifying payment cards against identification.
Entered customer data using [Type] software and updated information whenever patrons changed rooms.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Welcomed each newarrival pleasantly and confirmed reservations and identification.
Promoted local entertainment and sporting events and offered details to assist patrons.
Protected guest valuables with main safe or in individual boxes to maximize security.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Confirmed relevant guest information and payment methods to prevent fraud.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Resolved service-related problems and documented actions in system.
Used [Software] to process reservations, check-ins and check-outs.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Heritage Hill Senior Community. Weatherly , PACook | 04/2019 - 11/2019

Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Ordered and received products and supplies to stock kitchen areas.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Verified proper portion sizes and consistently attained high food quality standards.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Planned promotional menu additions based on seasonal pricing and product availability.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
Transitioned between breakfast and dinner service by [Action] and [Action].
Created ice sculptures for major events such as weddings and private corporate parties.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Safely used kitchen equipment such as [Type] and [Type], effectively reducing injuries and burns [Number]%.
Managed [Number]-person staff, supervised preparation of [Type] foods and explained steps for readying specialty items, including [Type] and [Type] food.
Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
Produced over [Number][Type] dishes per day and maintained near-perfect customer satisfaction scores.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Assisted chef with planning easy but elegant appetizers to spark customer interest.
Prepared estimated [Number] orders simultaneously during peak [Timeframe] periods with [Number]% accuracy rate, maximizng customer satisfaction and repeat business.
Communicated closely with [Job title]s to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Served [Number] nutritious meals daily to students in [Type] school.
Reduced restaurant's annual food and labor costs by [Number]% through proper budgeting, scheduling and management of inventory.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Recommended menu items for new dish development, holidays, special events and promotions.

Taco John's International Inc.. City , STATECook/Manager | 05/2016 - 11/2017

Maintained well-stocked stations with supplies and spices for maximum productivity.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Verified proper portion sizes and consistently attained high food quality standards.
Ordered and received products and supplies to stock kitchen areas.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Planned promotional menu additions based on seasonal pricing and product availability.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Reduced restaurant's annual food and labor costs by [Number]% through proper budgeting, scheduling and management of inventory.
Produced over [Number][Type] dishes per day and maintained near-perfect customer satisfaction scores.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Recommended menu items for new dish development, holidays, special events and promotions.
Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
Communicated closely with [Job title]s to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Created ice sculptures for major events such as weddings and private corporate parties.
Prepared estimated [Number] orders simultaneously during peak [Timeframe] periods with [Number]% accuracy rate, maximizng customer satisfaction and repeat business.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Safely used kitchen equipment such as [Type] and [Type], effectively reducing injuries and burns [Number]%.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Transitioned between breakfast and dinner service by [Action] and [Action].
Served [Number] nutritious meals daily to students in [Type] school.
Managed [Number]-person staff, supervised preparation of [Type] foods and explained steps for readying specialty items, including [Type] and [Type] food.
Assisted chef with planning easy but elegant appetizers to spark customer interest.

Skills

File management
Multi-line phone systems
Attractions and amenities knowledgeable
Customer service
Social perceptiveness
Decision-making abilities
Time management
Cash handling
Problem-solving skills
Word processing
Customer relations
Food station setup
Invoice and payment processing
Statement review
Treatment room setup
Order taking
Asset protection

Welcoming guests
Picking and packing
Meeting preparation
Kitchen organization
Wine and food pairings
Training and development
Meal preparation
Performance monitoring
DOT compliance
Hazardous materials handling
[Language] proficiency
[Type] marketing
Team management
Table setting
Closing techniques
Project support

Education

Lyon County High SchoolCity, State05/2002High School Diploma

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Front Desk Clerk Resume Example

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