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Front Desk Clerk Resume Example

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FRONT DESK CLERK
Professional Summary
Work History
Quitly Inn. Trigg, KYFront Desk Clerk | 12/2019 - 12/2019
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Planned coverage needs and organized services to support incoming special events.
  • Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Maintained transaction security by verifying payment cards against identification.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Resolved service-related problems and documented actions in system.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Taco John's International Inc.. Mayfield, KYCook | 04/2019 - 11/2019
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Ordered and received products and supplies to stock kitchen areas.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Transitioned between breakfast and dinner service by [Action] and [Action].
  • Created ice sculptures for major events such as weddings and private corporate parties.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Safely used kitchen equipment such as [Type] and [Type], effectively reducing injuries and burns [Number]%.
  • Managed [Number]-person staff, supervised preparation of [Type] foods and explained steps for readying specialty items, including [Type] and [Type] food.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Produced over [Number][Type] dishes per day and maintained near-perfect customer satisfaction scores.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Prepared estimated [Number] orders simultaneously during peak [Timeframe] periods with [Number]% accuracy rate, maximizng customer satisfaction and repeat business.
  • Communicated closely with [Job title]s to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Served [Number] nutritious meals daily to students in [Type] school.
  • Reduced restaurant's annual food and labor costs by [Number]% through proper budgeting, scheduling and management of inventory.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Recommended menu items for new dish development, holidays, special events and promotions.
Taco John's International Inc.. Mayfield, KYCook/Manager | 05/2016 - 11/2017
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Ordered and received products and supplies to stock kitchen areas.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Reduced restaurant's annual food and labor costs by [Number]% through proper budgeting, scheduling and management of inventory.
  • Produced over [Number][Type] dishes per day and maintained near-perfect customer satisfaction scores.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Communicated closely with [Job title]s to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Created ice sculptures for major events such as weddings and private corporate parties.
  • Prepared estimated [Number] orders simultaneously during peak [Timeframe] periods with [Number]% accuracy rate, maximizng customer satisfaction and repeat business.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Safely used kitchen equipment such as [Type] and [Type], effectively reducing injuries and burns [Number]%.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Transitioned between breakfast and dinner service by [Action] and [Action].
  • Served [Number] nutritious meals daily to students in [Type] school.
  • Managed [Number]-person staff, supervised preparation of [Type] foods and explained steps for readying specialty items, including [Type] and [Type] food.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
Skills
  • File management
  • Multi-line phone systems
  • Attractions and amenities knowledgeable
  • Customer service
  • Social perceptiveness
  • Decision-making abilities
  • Time management
  • Cash handling
  • Problem-solving skills
  • Word processing
  • Customer relations
  • Food station setup
  • Invoice and payment processing
  • Statement review
  • Treatment room setup
  • Order taking
  • Asset protection
  • Welcoming guests
  • Picking and packing
  • Meeting preparation
  • Kitchen organization
  • Wine and food pairings
  • Training and development
  • Meal preparation
  • Performance monitoring
  • DOT compliance
  • Hazardous materials handling
  • [Language] proficiency
  • [Type] marketing
  • Team management
  • Table setting
  • Closing techniques
  • Project support
Education
Lyon County High SchoolEddyville, KY05/2002High School Diploma
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Resume Overview

Companies Worked For:

  • Quitly Inn
  • Taco John's International Inc.

School Attended

  • Lyon County High School

Job Titles Held:

  • Front Desk Clerk
  • Cook
  • Cook/Manager

Degrees

  • High School Diploma

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