Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

  • Medical Office administration
  • Registration
  • Multi-Line Phone Systems
  • Credit Card Handling
  • Conflict Resolution
  • Scheduling
  • Mail Sorting
  • Staff Management
  • Administrative support
  • Time management
  • File management
  • Cash Handling
  • Word processing
  • Problem-solving skills
  • Electronic Medical Record Systems including Allscripts , Athena , Vertex and some knowledge of EPIC
  • Medical Terminology
  • HIPAA Compliance
  • Microsoft Excel, Word and Outlook
  • Insurance claims
  • Completing Insurance Forms
  • Adaptable
  • Medical Records Management
Work History
03/2020 to Current Front Desk Associate/Scheduler Legacy Health System | Saint Helens, OR,
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Operated multi-line telephone system to independently handle multiple calls each day.
  • Checking radiology orders and scanning into patient charts
10/2019 to 03/2020 Insurance Verification Specialist Trinity Health Corporation | Yeadon, PA,
  • Posted payments to accounts and maintained records.
  • Reviewed 200 or more patient cases per week and verified insurance coverage information.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Accurately inputted all patient and insurance information into company's computer system using Athena.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Developed team communications and information for meetings.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized patient files and streamlined operations to improve efficiency.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Completed and filed financial documentation for accounting purposes.
  • Coordinated Durable Medical Equipment (DME) for patients.
01/2009 to 10/2019 Lead Medical Receptionist New York Community Bancorp, Inc. | Plantation, FL,
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Completed clerical duties and tasks for clinic administration.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Completed FMLA, Disability and School Forms including Immunization/Physical forms.
  • Completed Prior Authorizations for medications.
  • Opened and distributed incoming mail.
  • Trained new employees on office procedures and computer applications.
  • Managed front desk employee schedule including PTO.
  • Prepared medical records for pre-operative appointments.
09/2004 to 12/2008 Call Center Customer Service Representative Cigna Healthcare | City, STATE,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted 100+ customers in average timeframe of 2 min by answering questions, responding to inquiries and handling telephone requests.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Claims processing
  • Benefit information provided to members.
  • Gathered and verified all customer information for tracking purposes.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Strong knowledge of insurance plans.
Expected in 06/2004 High School Diploma | Terryville Highschool, Terryville CT, GPA:

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School Attended

  • Terryville Highschool

Job Titles Held:

  • Front Desk Associate/Scheduler
  • Insurance Verification Specialist
  • Lead Medical Receptionist
  • Call Center Customer Service Representative


  • High School Diploma

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