Talented, hardworking team leader offering over 10 years of success in various environments. Strategic thinker with child and animal welfare proficiency.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Cash transactions
Conflict management
Effective planning
Listening skills
Team building
Customer service
Education and Training
SUNY Buffalo StateBuffalo, NYExpected in 05/2006 ā āBachelor of Arts:Gerontology - GPA:
Certifications
ECDSS/SDHS Homelessness awareness and services training.
Domestic Violence working with victims and batters.
Translated written documentation and notes into emails and other types of correspondence.
Fill medications from renewal or Veterinarian order/request.
Communicated phone, email and fax with clients and referral hospitals improving client need for appointments and decreasing unnecessary appointments.
Assist Veterinarian's and RVT's with all animal needs.
Welcome patrons to the front desk and engage in friendly conversations while conducting the check-in/check-out process.
Handled customer complaints and rectified issues to complete satisfaction.
End of day money balance and deposit.
Identified animal health concerns and discussed problems with owners.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Provided client service by educating owners on essential animal care practices such as general health and maintenance, answering questions and processing payments.
Greeted and assisted guests for the main goal of getting animals out of the shelter environment.
Learned roles of other departments to provide coverage and keep every department operational.
Guided and trained new team members in cash register operation, stock procedures and customer service.
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Worked as an Adoption Counselor increasing adoptions and getting animals out of the shelter environment.
Performed humane euthanasia by injection (CET certified in California).
Licensing for all of San Diego County.
Worked with and educated the public on Project Wildlife.
Orchestrated volunteer programs, emergency response teams and Walk for Animals.
Maximized retail store, bringing in donations and selling to make profit for the organization.
Earned "Top Dog" for monetary donations on numerous occasions. Captured cash donations for the Society.
Amazon - Sortation Associate City, STATE, 06/2018 - 04/2019
Assisted in loading delivery trucks with prepared packages.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Communications with drivers and individual drivers regarding deliveries and packages.
Selected, packed and shipped over quota during peak periods.
Earned reputation for good attendance and hard work.
Erie County Department Of Social Services - Senior Child Protective Investigator City, STATE, 05/2007 - 03/2017
Investigated allegations of child abuse and neglect, making safety decisions and keeping children safe.
Worked closely with community services to refer families to community based services.
Drafted petitions and court orders for the family court proceedings, including remand orders, entry orders, termination of parental rights, subpoenas, order to show cause and orders of protection.
Collaborated with community agencies regarding the safety of the children(CASA, outside agencies).
Excellent rapport and respect with judges, client attorneys, law guardians (attorney for the child).
Networked with psychologists and psychiatrists regarding mental health treatment and psychological needs of clients and children.
Trained and mentored junior investigators in useful tools and techniques as well as compliance requirements, State Law and group policies.
Verified all information with reviews of police reports, medical treatment histories and other records. Gathered, analyzed and documented evidence to support court proceedings.
Excellent communication and documentation skills
Achieved positive outcome with referrals for domestic violence victims, employment, education and substance abuse treatment for clients.
Met with clients to determine necessary services and make treatment recommendations.
Referred family members to outside support options to assist with coping during times of increased stress.
Advocated for victims during difficult situations by handling various tasks, including filing police reports and court intervention and safety.
Empowered a team of 8-10 when needed, delivering in-depth training and mentoring.
Performed closely with team members to deliver project requirements, develop solutions and meet deadlines.
Instrumental in all new training programs within New York State, attending conferences in Albany and implementing them into Erie County.
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