Front Desk Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Talented, hardworking team leader offering over 10 years of success in various environments. Strategic thinker with child and animal welfare proficiency.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Cash transactions
  • Conflict management
  • Effective planning
  • Listening skills
  • Team building
  • Customer service
Front Desk Associate, 06/2019 to 05/2020
Nemacolin Woodlands Resort Farmington, PA,
  • Translated written documentation and notes into emails and other types of correspondence.
  • Fill medications from renewal or Veterinarian order/request.
  • Communicated phone, email and fax with clients and referral hospitals improving client need for appointments and decreasing unnecessary appointments.
  • Assist Veterinarian's and RVT's with all animal needs.
  • Welcome patrons to the front desk and engage in friendly conversations while conducting the check-in/check-out process.
  • Handled customer complaints and rectified issues to complete satisfaction.
  • End of day money balance and deposit.
  • Identified animal health concerns and discussed problems with owners.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Provided client service by educating owners on essential animal care practices such as general health and maintenance, answering questions and processing payments.
Guest Relations Associate, 08/2017 to 07/2019
Ricoh Americas Corporation Fort Lauderdale, FL,
  • Greeted and assisted guests for the main goal of getting animals out of the shelter environment.
  • Learned roles of other departments to provide coverage and keep every department operational.
  • Guided and trained new team members in cash register operation, stock procedures and customer service.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Worked as an Adoption Counselor increasing adoptions and getting animals out of the shelter environment.
  • Performed humane euthanasia by injection (CET certified in California).
  • Licensing for all of San Diego County.
  • Worked with and educated the public on Project Wildlife.
  • Orchestrated volunteer programs, emergency response teams and Walk for Animals.
  • Maximized retail store, bringing in donations and selling to make profit for the organization.
  • Earned "Top Dog" for monetary donations on numerous occasions. Captured cash donations for the Society.
Sortation Associate, 06/2018 to 04/2019
Amazon City, STATE,
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
  • Communications with drivers and individual drivers regarding deliveries and packages.
  • Selected, packed and shipped over quota during peak periods.
  • Earned reputation for good attendance and hard work.
Senior Child Protective Investigator, 05/2007 to 03/2017
Erie County Department Of Social Services City, STATE,
  • Investigated allegations of child abuse and neglect, making safety decisions and keeping children safe.
  • Worked closely with community services to refer families to community based services.
  • Drafted petitions and court orders for the family court proceedings, including remand orders, entry orders, termination of parental rights, subpoenas, order to show cause and orders of protection.
  • Collaborated with community agencies regarding the safety of the children(CASA, outside agencies).
  • Excellent rapport and respect with judges, client attorneys, law guardians (attorney for the child).
  • Networked with psychologists and psychiatrists regarding mental health treatment and psychological needs of clients and children.
  • Trained and mentored junior investigators in useful tools and techniques as well as compliance requirements, State Law and group policies.
  • Verified all information with reviews of police reports, medical treatment histories and other records. Gathered, analyzed and documented evidence to support court proceedings.
  • Excellent communication and documentation skills
  • Achieved positive outcome with referrals for domestic violence victims, employment, education and substance abuse treatment for clients.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Advocated for victims during difficult situations by handling various tasks, including filing police reports and court intervention and safety.
  • Empowered a team of 8-10 when needed, delivering in-depth training and mentoring.
  • Performed closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Instrumental in all new training programs within New York State, attending conferences in Albany and implementing them into Erie County.
Education and Training
Bachelor of Arts: Gerontology, Expected in 05/2006
SUNY Buffalo State - Buffalo, NY
  • ECDSS/SDHS Homelessness awareness and services training.
  • Domestic Violence working with victims and batters.
  • Cultural sensitivity.
  • HIPAA and patient/client confidentiality.
  • Trauma informed training in child welfare.
  • Sexual Abuse Recognition (3 day course) .
  • New York State Family Court Laws (yearly).
  • Maddie's Fund.
  • Co-existing with Wildlife.
  • Emergency Response/First Responders.
  • Euthanasia By Injection.
  • Shelter Dentistry.
  • Snake handling course.

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Resume Overview

School Attended
  • SUNY Buffalo State
Job Titles Held:
  • Front Desk Associate
  • Guest Relations Associate
  • Sortation Associate
  • Senior Child Protective Investigator
  • Bachelor of Arts