LiveCareer-Resume

front desk associate resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Customer Service with 4 years of experience in guest reception and customer service. Committed to prompt guest support and compliant handling to drive satisfaction and encourage repeat business.

Approachable, offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Skills
  • Hospitality Services
  • Fluent in English, Hiligaynon and Tagalog
  • Basic Food Service
  • Computer Skills
  • Inquiry Response
  • Dining and Amenity Recommendations
  • Teamwork and Collaboration
  • Customer Service
  • Problem Solving
  • Decision Making
Education and Training
University of St. La Salle Philippines, Expected in 04/2019 Bachelor of Science : Hospitality Administration And Management - GPA :
Experience
Massage Envy - Front Desk Associate
Colonial Heights, VA, 06/2021 - 08/2022
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Orange County Soccer Club - Barista/Retail Sales Associate
Irvine, CA, 06/2020 - 08/2022
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Worked with fellow sales team members to achieve group targets.
Sonnenalp Resort Of Vail - Ticket Seller
Edwards, CO, 06/2020 - 08/2022
  • Entered information in POS system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Secured customer tickets using computer-based software ticketing system.
  • Balanced and reconciled cash drawer at end of shift.
  • Applied coupons, processed discounts and explained sales policies to customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store the park.
The One Group - Server
Baltimore, MD, 07/2021 - 07/2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleared table and bussed dishes to allow for quick setups.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Resolved customer concerns with friendly and knowledgeable service.
Hyatt Regency Hotel - Assistant Server
City, STATE, 03/2020 - 05/2020
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Carried food orders to specific restaurant tables and served guests.
  • Cleared dishes after courses for prompt table maintenance.
  • Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Checked with patrons occasionally to ask about satisfaction with meal, refill beverages and remove dishes when finished.
  • Described menu item preparation, cooking methods and ingredients to customers.

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Resume Overview

School Attended

  • University of St. La Salle

Job Titles Held:

  • Front Desk Associate
  • Barista/Retail Sales Associate
  • Ticket Seller
  • Server
  • Assistant Server

Degrees

  • Bachelor of Science

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