front desk associate resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

  • Cash register operation
  • Customer assistance
  • Merchandise restocking
  • Customer greeting
  • Cash management
  • Effective customer upselling
  • Flexible schedule
  • Excellent time management
  • Perfect attendance record
  • Excellent multi-tasker
  • Strong communication skills
  • Organized
  • Detail-oriented
  • Reliable and dependable
  • Approachable
10/2019 to Current
Front Desk Associate Summa Western Reserve Hospital Uniontown, OH,
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Answered telephone to provide dining information and take party reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Checked during and after production to verify order accuracy, including sides, napkins and utensils.
  • Received payments, returned accurate change and closed checks in POS system.
  • Filled faxed, mobile and online orders accurately, efficiently and on-time.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
02/2019 to Current
Staff Member Mcdonald's Uk Worcester, MA,
  • Greet guests entering and gathered information to know how many bins I would need for the amount of shoes collected.
  • Supervise floor and keep the play area well maintained.
  • Assist guests and their kids with any concerns or questions.
  • Host parties and assist party parents with anything they need, while managing time to assure they get a full hour's worth of the party room.
  • Restock the front with any cleaning supplies needed.
  • Restock vending machine with snacks and drinks.
  • Complete regular and thorough cleaning of equipment, floors and furniture.
  • Process efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Answer telephone to provide establishment information and take party reservations.
  • Built and maintained effective working relationships with peers and upper management.
10/2016 to 02/2019
Cashier Sales Associate 7-Eleven, Inc. Des Plaines, IL,
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained flexibility to work varied schedule, including nights and weekends.
  • Greeted incoming customers and provided personable and knowledgeable service.
  • Answered phone calls to assist customers with questions and online orders.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Distributed new merchandise efficiently to different departments.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Stayed up to date on current item discounts to support promotions.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Prepared products for sales floor by adding tags and restocking.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Folded and hung up clothing that customers had tried on but decided not to purchase.
  • Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
  • Delivered high level of assistance and support to customers by locating correct sized garments.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Greeted each and every customer warmly upon entrance to fitting room area.
  • Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
06/2018 to 09/2018
Sandwich Maker and Driver Lifestance Health Easton, MA,
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Verified orders and bagged items for easy transport.
  • Quickly prepared accurate orders within expected 1-minute timeframe.
02/2017 to 03/2018
Front Office Receptionist San Gabriel Valley Oncology Center City, STATE,
  • In charge of registering patients
  • Helping patients fill out registration forms
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Processed payments
  • Scanning and faxing
  • Familiar with computers; work well with word and excel
  • Take a high volume of calls
  • Schedule appointments
Education and Training
Expected in 06/2016 to to
High School Diploma:
Baldwin Park High School - Baldwin Park, CA

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Resume Overview

School Attended

  • Baldwin Park High School

Job Titles Held:

  • Front Desk Associate
  • Staff Member
  • Cashier Sales Associate
  • Sandwich Maker and Driver
  • Front Office Receptionist


  • High School Diploma

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