front desk associate resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Welcoming Front Desk Associate with 3 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication, and animal interaction . Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Polite and positive front desk ambassador with exceptional telephone etiquette. Patient and persistent Groomer with substantial knowledge of all dog and cat breeds. Working independently with minimal supervision. Expert with over 3 years of experience in pet grooming. Committed to providing professional and hygienic grooming environment for pets and owners. Reliable dog bather known for handling temperamental animals with relative ease and gentleness. Skillful in handling animals up to 75 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments.


  • Collaborated with team of 6 in the development of a Southwest Asian Hut
  • Fixed and relocated a sign
  • Constructed stairs
  • Developed, calculated, and structured presentation boards
  • Construction of wood framing
  • Complete gear inventory every week
  • Inform coworkers of tasks each morning set for the day
  • Mentor six coworkers

  • Communicating with customers on personal and professional levels
  • Check in and Checkout Procedures
  • Credit Card Handling
  • Advertising Services
  • Lobby Maintenance
  • Guest Registration
  • Equipment / Inventory checks
  • Facility Tours
  • Team Management
  • Company Guidelines
  • Team Goals
  • Cash Register Operations
  • Facility Cleaning
  • Merchandise Tracking
  • Bathing
  • Brushing
  • Ear cleaning
  • Anal gland extraction
  • Kennel Cleaning and Sanitation
  • Appointment Scheduling
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
Work History
Front Desk Associate, 05/2022 to Current
PathaiMemphis, TN,
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Sign up Black Card Members on average of 3-5 per day
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed basic daily bookkeeping tasks.
  • Answered guest questions and referred to local points of interest.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Asked customers questions to meet special requests.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
Dog Bather, 04/2017 to Current
Tractor SupplyStamford, NY,
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, hair mats.
  • Performed bathing and blow outs of coat on animals.
  • Delivered continuous focus and attention to animals being worked on and ones that have already finished.
  • Spoke to customers regarding grooming services and pricing, hours and days of service.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Welcomed customers upon arrival and ushered pets to holding kennels.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Swabbed ears to remove wax and dirt.
  • Performed anal gland extractions.
  • Answering phone calls, booking appointments, accommodating to customers requests.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Combat Engineer (MOS 1371), 03/2020 to 12/2021
United States Marine CorpsCity, STATE,
  • In charge and accountable of 6 other Marines.
  • Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
  • Placed explosives and performed mine-sweeping activities on land.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Utilized best practices and troubleshooting techniques to resolve machinery issues.
High School Diploma: , Expected in 06/2019 to Jackson Liberty High School - Jackson, NJ
  • Marine Combat Training
  • Military Occupational Specialty School for Combat Engineers

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Resume Overview

School Attended

  • Jackson Liberty High School

Job Titles Held:

  • Front Desk Associate
  • Dog Bather
  • Combat Engineer (MOS 1371)


  • High School Diploma

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