front desk associate resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

  • Credit Card Handling
  • Nightly Audits
  • Hotel Safe Deposits
  • Check in and Checkout Procedures
  • Hospitality Service
  • Housekeeping Notification
  • Service Quality
  • Efficient Service
  • Guest Interaction
  • Customer Loyalty
  • Professional Telephone Etiquette
  • Childcare Settings
  • Relationship Establishment
  • Data Communications
Work History
02/2022 to Current
Front Desk Associate Nemacolin Woodlands Resort Mcmurray, PA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Fosse and Sertifi trained
06/2021 to 12/2021
Educational Assistant The Stepping Stones Group Prince George, VA,
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Recorded grades for coursework and tests in online reporting system.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Maintained head count and attendance sheets.
  • Graded tests and papers and recorded grades for teaching staff.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Managed workflows of classroom volunteers and trained on school procedures.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Promoted physical, mental and social development using classroom games and activities.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Worked under direction of licensed teacher in and outside of classroom.
  • Tutored students in reading, language arts and other subjects.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Maximized receptive learning by educating students using hands-on instructional techniques.
  • Kept abreast of latest information on specific subjects and learning strategies
  • Taught students across multiple classifications and degrees of special needs.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Worked with students with moderate to severe autism to increase life skills.
02/2021 to 05/2021
Night Auditor Noble House Hotels And Resorts Jackson, WY,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Interpreted management directives to define and document administrative staff processes.
  • Trained team members on new hotel services and products to support promotional efforts.
09/2019 to 05/2020
Substitute Teacher, K-12 Maidpro Colorado Springs, CO,
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Worked with principal's office on disciplinary and safety issues.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Supervised lunchroom and recess activities.
  • Provided instruction for students in core subject areas.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Assigned, explained and graded homework.
  • Helped students develop life-long learning skills and good study habits.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
06/2018 to 01/2019
Maid Desert Diamonds Cleaning Service LLC City, STATE,
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged positively with residents while cleaning apartments and common areas
Expected in 01/2025
Bachelor Of Science In Hospitality Management : Hospitality Management
Grand Canyon University - Phoenix, AZ
Expected in 12/2020
Associates: General Studies
New Mexico State University - Carlsbad - Carlsbad, NM
  • Kiwanis Memorial Scholarship - received 2019 Scholarship Recipient
Expected in 05/2019
High School Diploma :
Jefferson Montessori Academy - 500 W. Church St Carlsbad NM 88220,
  • Ranked in Top 1% of class
  • Awarded First Place at a New Mexico Regional Science Fair - 2018
  • Awarded American Psychological Society Award - received at the 2018 Regional Science Fair
  • Awarded Dr. Walter Kirschbaum & Dr. Brunhilde Mau Kirschbaum Memorial Award - received at 2018 State Science Fair
  • Elected to Class President and President for Student Government in 2015-2019 and 2018-2019
  • Relevant Coursework:
  • Student Aid - Secretary 2018-2019
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Yearbook Editor-in-chief 2017-2018
  • Oversaw work of students carrying out tasks to gather information, photographs and graphics for yearbook.
  • Collaborated with graphic designers to develop custom graphics and headings.
  • Documented school activities, interviewed students and staff and wrote up feature information for yearbook sections.
  • Coordinated with clubs to establish allotted pages, photographs required and accompanying text
  • Extracurricular Activities: School Store Manager 2015-2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Extracurricular Activities:
  • Volunteer at the Carlsbad Battered Family Shelter 2014-2016
  • Perform make-ready on rooms after client exit, cleaning rooms and preparing room for a new family
  • Keep records of daily events in shelter and with clients in daily log
  • Maintain the cleanliness and organization of shelter spaces and ensure they are stocked appropriately at all times
  • Data Entry
  • Filing

  • Professional Development:
  • Problem Solving Using Microsoft Excel by Coursera Community Project Network,
  • Summarizing Data Using Google Sheets by Coursera Community Project Network,
  • How to increase productivity at work Google Course,
  • Foundations of Diversity and Inclusion at Work TeachOut by University of Virginia - Coursera and many more.
  • First Aid CPR AED Training - Jan. 2022 - Jan. 2024
  • Level Three Pre-K-12 Educational Assistant - July 2021 to June 2030
  • Public Health Ambassador - received certificate May, 2019

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Resume Overview

School Attended

  • Grand Canyon University
  • New Mexico State University - Carlsbad
  • Jefferson Montessori Academy

Job Titles Held:

  • Front Desk Associate
  • Educational Assistant
  • Night Auditor
  • Substitute Teacher, K-12
  • Maid


  • Bachelor Of Science In Hospitality Management
  • Associates
  • High School Diploma

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