Front Desk Associate resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a capable and upbeat Restaurant Team Member capable of multitasking and pleasantly greeting guests. A valuable and committed individual willing to pitch in and help with restocking items or preparing food. Seeking a new position as a Team Member with an exciting organization.

I am an Energetic Restaurant Team Member capable of remaining composed in fast-paced environments. A knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. I have the reputation of an outgoing individual with a great attendance record.

I am focused on being a great Team member with knowledge of customer service, time management and effective planning. Skilled at handling phone duties and reservations. Experienced in coordinating large-scale events and intimate dining. Proactive and friendly with over 1 year of experience in the food industry.

  • Proper equipment operation
  • Food safety procedures
  • Supply restocking
  • Salad and sandwich assembly
  • Reheating and cooldown procedures
  • Company policies and procedures
  • Guest experiences
  • Food safety understanding
  • Conflict and dispute resolution
  • Check payment processing
  • Price memorization
  • Relationship management
  • Quality control
  • Dish preparation
  • Prompt table clearance
  • Menu memorization
  • Liquor, wine and food service
  • Menu knowledge
  • Effective customer upselling
  • Food inspection
  • Dining customer service
  • High-volume dining
  • Multi-line phone systems
  • Cash transactions
  • Conflict management
  • Insurance billing
  • Communications
  • Planning and coordination
  • Organization
  • Relationship development
  • Team management
  • Inventory management
  • Business operations
  • Process improvement
Front Desk Associate, 06/2020 - Current
Massage Envy Cambridge, MA,
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Menswear Associate, 06/2021 - 10/2021
Mod Pizza Saint Charles, MO,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
Restaurant Team Member, 12/2018 - 03/2019
McDonald's City, STATE,
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Rearranged tables and chairs, located or rolled extra silverware and food to prepare for large groups.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Upsold items to paying customers, including main course meals and desserts, which helped to boost shift revenues.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Inspected restrooms for cleanliness and availability of supplies multiple times per shift.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education and Training
High School Diploma: , Expected in 2018
Parkville High School & Center For Math/Science - Baltimore, MD

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Resume Overview

School Attended

  • Parkville High School & Center For Math/Science

Job Titles Held:

  • Front Desk Associate
  • Menswear Associate
  • Restaurant Team Member


  • High School Diploma

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