LiveCareer-Resume

front desk associate resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Results-oriented professional effective at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.  Always a friendly and enthusiastic employee able to consistently meet customer service satisfaction goals. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.

Skills
  • Cash handling
  • Time management
  • Conflict resolution
  • File management
  • Housekeeping
  • Office administration
  • Spanish fluency
  • Problem-solving skills
  • Decision-making abilities
  • Scheduling
  • Staff management
Work History
09/2018 to Current
Front Desk Associate Planet Fitness Inc. West Valley City, UT,
  • Answered guest questions and referred to local points of interest. 
  • Maintained cleanliness and organization of front desk area.
  • Performed basic daily bookkeeping tasks.
  • Greeted and interacted with members and guests upon entrance and exit to facility.
  • Conducted facility tours to interested guests.
  • Taught members proper use of workout and fitness equipment.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
11/2017 to 11/2018
Customer Service Desk Associate Von Maur Alpharetta, GA,
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Interacted positively with regular customers to build rapport, learn desires and remember names.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Assisted customers by answering questions and fulfilling requests.
11/2015 to 11/2018
Sales Associate Xite Realty Richardson, TX,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
04/2016 to 08/2017
Lifeguard Clubcorp Club Operations, Inc. Aiken, SC,
  • Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Monitored safety of all guests in and around swimming pool.
Education
Expected in Current to to
Bachelor of Science: Spanish
Eastern Connecticut State University - Willimantic, CT
GPA:
  • Continuing education in Early Childhood Education
Expected in June 2017 to to
High school Diploma:
Bristol Eastern High School - Bristol, CT
GPA:
  • Awarded Spanish Honors Society
  • Member of Concert Choir
  • Elected Captain of Cheerleading Team
Certifications
  • CPR/First Aid Certification
Skills
  • Cash handling
  • Time management
  • Conflict resolution
  • File management
  • Housekeeping
  • Office administration
  • Spanish fluency
  • Problem-solving skills
  • Decision-making abilities
  • Scheduling
  • Staff management
Work History
09/2018 to Current
Front Desk Associate
Planet Fitness Willimantic, CT
  • Answered guest questions and referred to local points of interest. 
  • Maintained cleanliness and organization of front desk area.
  • Performed basic daily bookkeeping tasks.
  • Greeted and interacted with members and guests upon entrance and exit to facility.
  • Conducted facility tours to interested guests.
  • Taught members proper use of workout and fitness equipment.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
11/2017 to 11/2018
Customer Service Desk Associate
Walmart Bristol, CT
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Interacted positively with regular customers to build rapport, learn desires and remember names.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Assisted customers by answering questions and fulfilling requests.
11/2015 to 11/2018
Sales Associate
Eblens Bristol, CT
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
04/2016 to 08/2017
Lifeguard
Lake Compounce Theme Park Bristol, CT
  • Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Monitored safety of all guests in and around swimming pool.

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Resume Overview

School Attended

  • Eastern Connecticut State University
  • Bristol Eastern High School

Job Titles Held:

  • Front Desk Associate
  • Customer Service Desk Associate
  • Sales Associate
  • Lifeguard

Degrees

  • Bachelor of Science
  • High school Diploma

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