Primary customer service representative responsible for ensuring client satisfaction and safety. Responsible for membership sales and personal trainer calendar management. Handled and safeguarded sensitive billing information and customer accounts. Processed credit card payments using the DataTrak system and trusted to handle large amounts of cash. Provided accurate and appropriate information in response to customer inquiries. Maintained the front desk and reception area in a neat and organized fashion. Executed daily office operations and managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Required to maintain the Automated External Defibrillator (AED) and make routine checks of to ensure client safety. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Selected to work as an intern at the outdoor aquatics center on an Army base. Responsible for reception and access control.Sold season passes and had the opportunity to lifeguard. Helped maintain the pool and ensured facility maintenance.
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