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front desk associate concierge specialist spa receptionist resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Logical Front Desk Associate with experience in guest services helping customers feel welcome and promoting long-term loyalty. Well-organized when managing transactions and records with meticulous accuracy. Successful at interfacing with people and solving problems. Tenacious approach to maximizing guest satisfaction with superior attention to detail and cordial demeanor.

Skills
  • Hospitality services
  • Multi-line phone systems
  • Cash transactions
  • Listening skills
  • Patient advising
  • Client meetings
  • Community outreach
  • Data management
  • Basic math
  • Customer service
Experience
05/2019 to Current Front Desk Associate/Concierge Specialist/Spa Receptionist Wyndham Worldwide | Warwick, RI,
  • Computed guest billings and posted charges to room accounts.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Greeted, registered and assigned guests to rooms.
  • Responded to inquiries and room requests made online, by phone or email.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Worked with General Manager and Assistant General Manager to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Contacted customers and guests to confirm reservations.
  • Trained newly hired employees on front desk procedures and business operations.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Input customer data using Vision One and Resort Suite software and made immediate updates to reflect room changes.
  • Inputted client information into booking system accurately and completely to chart sales metrics.
  • Satisfied client special requests to enhance patron experience.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Scheduled and confirmed appointments.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Exceeded customer satisfaction by finding creative solutions to problems.
06/2016 to 05/2017 Front Desk Agent Homecall Of Stillwater Inc | Stillwater, OK,
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Supported daily operations of hotel front desk, including guest communication and concierge duties.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Handled high volume of phone calls and routed to proper guest or internal department.
03/2014 to 02/2015 Case Manager Coordinator Memorial Hermann | Houston, TX,
  • Handled difficult case situations with tact and professionalism to maintain positive working relationships.
  • Discussed client advocacy and referral services, supporting families with education and resources.
  • Conducted long and short-term program planning to improve methods and procedures.
  • Reviewed social service and case management plans to guide implementation.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Reviewed and recorded progress of patients.
  • Coordinated resources from diverse providers for intervention plans.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated between various entities to manage cases.
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
01/2011 to 04/2013 Case Manager Community Intervention Center | City, STATE,
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Reviewed and recorded progress of patients.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Assisted patients in receiving high-quality, appropriate care with best possible results.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Generated reports to assess performance and make adjustments.
  • Assessed each resident's psychosocial needs.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Advocated for placement of patients into community-based treatment settings
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Expected in 05/2009 to to Bachelor of Arts | Sociology East Stroudsburg University Of Pennsylvania, East Stroudsburg, PA GPA:

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Resume Overview

School Attended

  • East Stroudsburg University Of Pennsylvania

Job Titles Held:

  • Front Desk Associate/Concierge Specialist/Spa Receptionist
  • Front Desk Agent
  • Case Manager Coordinator
  • Case Manager

Degrees

  • Bachelor of Arts

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