Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Welcoming Front Desk Associate with 10 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Skills
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Work History
Front Desk Associate/Concierge/ Security, 12/2019 - 07/2022
Us Oncology, Inc. – Tempe, AZ,
Us Oncology, Inc. – Tempe, AZ,
- Provided information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities
- Arranges sightseeing and other tours
- Acquires tickets to special events or makes reservations for clients variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments
- Runs appropriate errands for guests and picks up or delivers variety of items
- Provides variety of business services such as shipping packages and assisting with printing needs
- Receives, stores, and/or delivers mail and luggage
- Acquires daily care items such as toiletries, for guests and patrons
- Plans and schedules special events, parties, or meetings
- Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items
- Arranges for interpreters or translators when needed
- Develops and maintains service relationships to fulfill needs of patrons, customers, guests, or employees
- Performs other related duties as assigned
- Patrolling inside and outside as required in post orders
- Ability to operate security equipment/ systems, computers, radios, phones
- Ensure that Facility's Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies
- Follow Post Orders for each site posted
- Handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling marketing of residential communities.
Medical Assistant Supervisor, 06/2020 - 05/2021
Redneck Trailer Supplies – Byron, GA,
Redneck Trailer Supplies – Byron, GA,
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with 6 medical clinicians and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Line Leader and Trainer, 12/2015 - 11/2018
Pilgrim's Pride – City, STATE,
Pilgrim's Pride – City, STATE,
- Trained employees on standard operating procedures
- Taught new hires how to utilize machinery
- Oversaw staff problems and brought concerns to supervisor
- Ensured health and safety of workers was always maintained
- Maintained communication across key departments and senior leadership team.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Increased sales by 8% percent by maintaining consistent production.
- Prepared reports and technical documentation of day-to-day production processes.
- Implemented updated operating procedures for Pallet Jack and Cherry Picker machine and adjusted use to increase productivity and longevity.
- Tracked material orders and deliveries in accordance with company procedures.
- Used computer systems to perform diagnostics on electronic and communications components.
- Monitored employee performance to determine need for additional education and training.
Customer Service Representative, 12/2014 - 02/2015
Roses – City, STATE,
Roses – City, STATE,
- Answered constant flow of over 50 customer calls per day with minimal wait times.
- Check out customers when completed with shopping and restock when needed
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Planned schedules and workflows based on expected customer demands.
Education
Phlebotomy Technician: , Expected in 06/2018
Massachusetts Job Corps - Grafton, MA,
Massachusetts Job Corps - Grafton, MA,
Medical Assistant Certication: , Expected in 06/2018
Massachusetts Job Corps - Grafton, MA,
Massachusetts Job Corps - Grafton, MA,
Associate of Arts: Business Administration And Management, Expected in 06/2024
Wallace State Community College - Dothan - Dothan, AL,
Wallace State Community College - Dothan - Dothan, AL,
High School Diploma: , Expected in 05/2014
Carroll High School - Ozark, Alabama,
Carroll High School - Ozark, Alabama,
Certifications
CPR/ First Aid BLS
January 2021 to January 2023
ServSafe
Willing to relocate: Anywhere
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
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School Attended
- Massachusetts Job Corps
- Massachusetts Job Corps
- Wallace State Community College - Dothan
- Carroll High School
Job Titles Held:
- Front Desk Associate/Concierge/ Security
- Medical Assistant Supervisor
- Line Leader and Trainer
- Customer Service Representative
Degrees
- Phlebotomy Technician
- Medical Assistant Certication
- Associate of Arts
- High School Diploma
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