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front desk associate resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Skills
  • Lab equipment setup
  • Quick problem solver
  • Vital sign monitors
  • Multi-line phone systems
  • Understands mobility assistance needs
  • Phlebotomy
  • Specimens collection and processing
  • HIPAA compliance
  • Medical terminology
  • Venipuncture and phlebotomy
  • Patient skin and nail care
  • Using a scale
  • Knowledge of hemodynamic pressure
  • Pulse volume recorder
Education and Training
City College Gainesville, FL, Expected in Associate of Science : Medical Assisting Completed 7/12/2012 - GPA :

Became a Certified Medical Assistant On 5/17/2021

Experience
Community Medical Ctr - Medical Assistant
Missoula, , 11/2020 - Current
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Compiled and submitted data for demographic research.
  • Prepared medical equipment and tools to aid physician during examination and treatment of patients.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Participated in team meetings to improve workflows
North Florida Regional - Medical Assistant
City, STATE, 03/2015 - 11/2020
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Labeled and completed lab requisitions
Harbor Chase Assisted Living - Medical Assistant (ORA)
City, STATE, 10/2014 - 02/2017
  • Worked with General Surgery
  • Completed up to twenty cases a day
  • Follow Standard Precautions using personal protective equipment as required.
  • Positions patient according to type of surgery.
  • Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.
  • Monitors unit and individual patient rooms to assess availability of supplies.
  • Restocks to optimum levels as instructed.
  • Utilizes a charge system for supplies and equipment.
  • Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.
  • Assists with orientation of new personnel as directed.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
Tacachale - Care Manager/Medication Assistant
City, STATE, 04/2010 - 09/2015
  • Provides quality care and assistance to residents in accordance with the resident philosophy and policies and resident rights
  • Assists residents in meeting their physical, emotional and spiritual needs Adheres to each resident’s Level of Care (LOC), notify supervisor of any changes in resident’s condition
  • Answers and responds to resident calls in a timely manner
  • Assists residents with Activities of Daily Living (ADL) Checks residents every two (2) hours and reports findings
  • Assists residents with meals in ways that meet their individual needs and desires, while being cognizant of changes in appetites and physical abilities to eat and drink
  • Assists with cleaning and setting the dining room as directed by supervisor Assists with cleaning and tidying resident’s room as directed by supervisor
  • Assists with resident’s personal laundry as directed by supervisor Establishes and maintains good relationships with residents and their families Disposes of all incontinent products according to OSHA regulations and Company policy
  • Practices proper body mechanics when lifting following safety guidelines Responds to resident emergencies
  • Works assigned schedule Follows proper procedure for clocking in and out for shifts Follows guidelines for uniforms and wears name badge daily Follows policy on signing equipment in and out, and uses Company assigned equipment properly as intended.
Accomplishments
  • Received the CEO award at Shands Uf Hospital also the customer Service Key

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Resume Overview

School Attended

  • City College

Job Titles Held:

  • Medical Assistant
  • Medical Assistant
  • Medical Assistant (ORA)
  • Care Manager/Medication Assistant

Degrees

  • Associate of Science

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