Highly organized and detail-oriented individual with multiple years of experience in customer service who continually maintains a positive attitude while interacting and meeting the demands of clients.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Works well under pressure
Social media knowledge
Strong work ethic
Ability to multi-task
Dynamic professional personality
04/2015 to Current
Front Desk AssociateSoulCycle – Roslyn
Provide high level customer service and hospitality to clients
Created a one on one atmosphere with riders
Assist the Studio Management in daily studio tasks and projects
Provide support to the SoulCycle instructors to ensure a successful class check-in process
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
01/2014 to 12/2014
Front Desk AssociateEquinox – Roslyn
Provide information about the facility such as location, offices, employees, and services provided
Answered multiple calls per day and assisted in addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
10/2013 to 08/2014
ServerTurquoise – Great Neck
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Set dining tables according to type of event and service standards.
Routinely cleaned work areas, glassware and silverware throughout each shift.
10/2012 to 06/2014
SecretaryEnergy Fueling Systems – Brooklyn
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Answered and quickly redirected multiple calls throughout the day
High School Diploma: Manhasset High School - Manhasset
transfer: Western Connecticut State University - Danbury, Connecticut
transfer: CUNY Queens College - Flushing, Queens
Associate of Arts: Business Administration Kingsborough Community College - Brooklyn
currently pending: SUNY Old Westbury - Old Westbury