front desk associate resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Results-driven management with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Remarkable management providing superior level of customer service to guests and prospective guests. Proven ability to run a restaurant, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

  • Fast Lerner
  • Outgoing
  • Costumer service skills
  • Good in high stress situations
  • Well organized
  • Time management skills
  • Hospitality services
  • Effective planning
  • Administrative skills
  • Invoice processing
  • Flexible schedule
  • Time management
  • Cheerful and energetic
  • Detail-oriented
  • Flexible scheduling
  • Organized
  • Strong communication skills
  • Cash handling accuracy
  • Excellent multi-tasker
  • High-energy attitude
  • Dependable and reliable
  • Staff training and development
  • Courteous demeanor
  • Effective team player
Receptionist , 02/2020 - Current
Pacific Office Automation Las Vegas, NV,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Provided information to callers and drafted office emails.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered telephones and directed calls to appropriate staff members.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
Shift Leader, 07/2018 - 01/2020
Rubio's Restaurants, Inc. Coronado, CA,
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Mentored team members on techniques necessary to complete job tasks.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
Server, 07/2018 - 01/2020
Kona Grill Inc. Woodbridge, NJ,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers and specialty drinks.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Placed reservations through phone and email into [Software].
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Barista, 10/2017 - 12/2018
Coffee And Bagel Brands Elk River, MN,
  • Listened to customer desires and needs to recommend optimal products.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
  • Increased special item sales by [Number]% by designing daily menus with changing specials.
  • Increased sales by [Number]% through leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
  • Redesigned coffee menu for improved readability.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Resolved customer disputes with tact and professionalism.
  • Brewed approximately [Number] batches of coffee per [Timeframe], keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Greeted guests with pleasant smile and superior customer service.
  • Properly cleaned all equipment, including [Type] and [Type] and sanitized counters to avoid illness.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Front Desk Associate, 06/2015 - 09/2015
Firstservice Residential Bal Harbour, FL,
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Education and Training
High School Diploma: , Expected in 05/2016
Frederick High School - Frederick, CO
Status -

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Resume Overview

School Attended

  • Frederick High School

Job Titles Held:

  • Receptionist
  • Shift Leader
  • Server
  • Barista
  • Front Desk Associate


  • High School Diploma

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