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front desk associate resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 4 years of related experience. Results-driven front desk agent with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. First-class csr front desk with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time. Hospitable Front Desk Associate with 3 years of experience. Dedicated to complete guest satisfaction and paying attention to special needs. Excellent memory and success at detail-oriented services. Upbeat front desk agent with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service. Reliable and enthusiastic front desk agent with experience performing reservation Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments. High-energy front desk agent possessing experience and strong knowledge of hospitality industry and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Polite and accommodating bringing 4 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Enthusiastic Front Desk Associate with 4 years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems. Remarkable front desk agent with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any

Delivered prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Outgoing when greeting and communicating with others to maintain positive atmosphere. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping. Looking to be high-performing Front Desk Agent for nationally recognized hotel chain.

Skills
  • Cash transactions
  • Multi-line phone systems
  • Hospitality services
  • Listening skills
  • Microsoft Office
  • Drawer balancing
  • Guest amenities
  • Transportation information
  • Safety and security procedures
  • Credit and cash payments
  • Mail and packages
  • Company policies and procedures
  • Reservations
Experience
02/2021 to Current Front Desk Associate Firstservice Residential | San Francisco, CA,
  • Set guest and group reservations and processed check-ins and check-outs.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
02/2018 to 03/2021 Housekeeper Drury Hotels | Las Cruces, NM,
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
02/2017 to 04/2018 Crew Member Planet Fitness | Delaware, OH,
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
04/2004 to 06/2015 CSR Gate Gourmet | Dallas, TX,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education and Training
Expected in 05/1999 to to High School Diploma | Plano East Sr High School, Plano, TX GPA:

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Resume Overview

School Attended

  • Plano East Sr High School

Job Titles Held:

  • Front Desk Associate
  • Housekeeper
  • Crew Member
  • CSR

Degrees

  • High School Diploma

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