front desk associate resume example with 2+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill]. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Knowledgeable and tolerant [Job Title] with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.
Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.
Well-rounded [Job Title] with experience interacting with guests and resolving issues to propel customer satisfaction. Focused on resolving issues, greeting guests and overseeing [Task] within busy establishment. Polished and tolerant when handling high-stress situations using appropriate responses.
Pleasant and friendly individual with ability to offer customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Seeking role as Front Desk Agent in busy and successful [Type] establishment.
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Firstservice Residential – Arlington, VA,
- Greeted, registered and assigned guests to rooms.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to inquiries and room requests made online, by phone or email.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Answered the phone and emails to make reservations and take guest information.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Verified and collected client payments.
- Answered more than [Number] phone calls per day to share business information, resolve concerns and process new reservations.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Cole Haan – North Charleston, SC,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Cole Haan – Ontario, CA,
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Helped customers by answering questions and locating merchandise.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Completed all assigned training to stay updated on important policies and procedures.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
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Resume Overview
School Attended
- Zion Benton Township High-school
- New Age Spa Institute
Job Titles Held:
- Front Desk Associate
- Sales Associate
- Sales Associate
Degrees
- High School Diploma
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