front desk associate resume example with 14 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Exceptionally skilled Production Supervisor with the drive and the strategic thinking needed to consistently meet the bottom line in manufacturing. Committed and hardworking supervisor with 15+ years of experience directing plating operations. Well-rounded leader with talent for supervising employees, training and motivating.

Swift problem solver with quick and effective solutions to wide array of issues. Excelling in planning developing and implementing 5s programs and other Lean Manufacturing concepts. Recognized for safety, quality-training, and streamlining systems to increase productivity. Accomplished change agent with Kaizen, inventory reduction and a driven cost reduction track record. Strategic Operations Management Quality Assurance 5S and lean Manufacturing P&L Accountability Process Analysis Strategic Operations Management Process Improvement Product Development Customer Services Risk Management Cost Reduction & Budgeting Financial Management Strategic Planning Project Coordination Change management Initiative to work independently Cross-functional team management Organizational skills Production procedures Value Stream Mapping Demand Flow Technology - CORE COMPETENCIES - Results-driven with exceptional practical judgement and memory for details with skills in developing process improvement, risk management, lean manufacturing, and team management directives. Known strategist who transforms strategic plans into workable solutions and benchmarks for performance against key operational objectives. Expertise in lean manufacturing with extensive scope of responsibility and a proven track-record of delivering optional results in a high growth environment that exceeds operational goals and yield measurable outcomes. Strong operational process improvement background through effective cost reduction, tactical planning, productivity gain, and revenue growth strategies. PC skills include programming C++and most Inventory and Microsoft Products, electrical training. Experienced supervisor successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Fifteen plus years of progressive leadership experience.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of PAUS automation system.
  • Achieved 100% good product by completing 8 quality control checks with accuracy and efficiency.
  • Inventory management
  • Staff supervision
  • Workflow planning
  • Recruitment
  • Scheduling
  • Training & Development
  • Basic math
  • MS Office
  • Budgeting
Work History
07/2018 to Current
Assistant Wood Manager Ianthus Capital Management Orlando, FL,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
07/2009 to 06/2017
Senior Training Facilitator (TF/AAR Operator) Vivendi Dallas, TX,
  • WTA – RVTT.
  • Principal Training and Development Specialist at Chief Training Support Center (TSC) Fort Lee Virginia, directly support the installation training by providing and maintaining training.
  • Performed the scheduling and input of the volume trained through Atlas and Maximo.
  • Ran a daily safety meeting program and held a monthly safety meeting for Fort Lee site.
  • Increased site utilization using data collected from the site records.
  • Develop and update training device instruction course materials.
  • Interpret and adapt guidelines and establish training objectives for the type of unit and equipment.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Assessed skill gaps for employees in maintanance department and developed training courses to meet identified needs.
  • Administered assessments before, during and after courses.
02/2007 to 01/2008
Human Resources Coordinator Tech Air Fairless Hills, PA,
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
  • Edited job position announcements before authorizing post.
  • Addressed and resolved general payroll-related inquires.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Assisted management staff in annual year-end processes and data audits.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Hosted and organized onsite flu shot clinic to protect workers, reduce seasonal flu transmission and decrease absenteeism and loss of employee productivity caused by illness.
  • Handled immigration-related issues for each business unit.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
01/2000 to 01/2006
Production Supervisor - Plating Rehrig International, INC City, STATE,
  • Assumed full responsibility for managing all plant operations, including shipping, receiving, maintenance and production.
  • Worked directly with plant scheduler and maintained 98% on time deliveries.
  • Stream lined assemble line requirement by 20 personnel by installing an automatic sensors.
  • Increased gate area efficiency 20% by installing two conveyor belts for product presentation.
  • Established and maintained storekeeper protocols for increased inventory accuracy.
  • A leader of a recent Kaizen group we reduce inventory levels in basket molding by 30.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
  • Utilized lean practices to balance workflow and alleviate redundancy.
  • Supervised work on bestselling, industry-leading products.
  • Boosted production throughput and quality by revamping procedures and monitoring strategies.
  • Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
  • Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
  • Compiled production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
01/1986 to 01/1999
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
  • Resolved issues quickly to maintain productivity goals.
  • Addressed personnel issues and scheduling conflicts promptly.
  • Implemented quality improvement changes to minimize product defect rates.
  • Oversaw bin fulfillment services, manufacturing and case picking for supply chain orders with rapid turnaround for high-quality and fresh product delivery.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Directed key personnel in correct production techniques to achieve required quality.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Sourced materials to keep up with production goals and meet customer demands.
01/1986 to 01/1994
  • Battery Commander for 108th infantry battalion, Spartanburg,.
  • Continual training of approximately 30 drill-sergeants for infantry mobilization training.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Prepared and delivered investigative reports and briefings.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
  • Served customers and followed outlined steps of service.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
01/1985 to 01/1986
  • Fiber optics manufacturer for cable and computer industry.
  • Maximize output and quality on new extrusion production lines and adapt production processes for new and growing market.
  • Increased production from 100,000and-feet/ shift, to 300,000 feet/shift.
  • Researched purchase of a wire-extruder, 10 braiders, and a new die design, which sustained a $500,000/year contract, which increased the overall production by one-third.
  • Training employees in quality awareness led to a 20% reduction of rejects.
Expected in 05/2010 to to
Bachelor of Science: Business Administration
Norfolk State University - Norfolk, VA,

Trained in Six

  • Completed professional development in Statistics
  • Member of [A PHi A]
Expected in 01/2008 to to
MBA: Management Information Systems
Oklahoma City University - Oklahoma City, OK
  • Completed professional development in Total Quality Management
Expected in 01/2009 to to
Numerous computer programming and math courses: Mathematics
Central Piedmont Community College Oklahoma - Charlotte, NC,
  • Relevant Coursework Completed: calculus & Statics
  • A+ License - 2021-2024

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Resume Overview

School Attended

  • Norfolk State University
  • Oklahoma City University
  • Central Piedmont Community College Oklahoma

Job Titles Held:

  • Assistant Wood Manager
  • Senior Training Facilitator (TF/AAR Operator)
  • Human Resources Coordinator
  • Production Supervisor - Plating
  • Production Manager
  • Company Commander
  • Production Supervisor


  • Bachelor of Science
  • MBA
  • Numerous computer programming and math courses

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