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Front Desk Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hospitable Front Desk Associate with [Number] years of experience. Dedicated to complete guest satisfaction and paying attention to special needs. Excellent memory and success at detail-oriented services. Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Enthusiastic Front Desk Associate with [Number] years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems. First-class [Job Title] with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time. Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software]. High-energy [Job Title] possessing experience and strong knowledge of [Type] industry and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Skills
  • Cash transactions
  • Multi-line phone systems
  • Microsoft Office
  • Bookkeeping
  • Key carding
  • Credit and cash payments
  • Safety and security procedures
  • Mail and packages
  • Time management
  • Marketing
  • Reservations
  • Issue handling
  • Customer assistance and interaction
Experience
Front Desk Associate, 11/2018 to 02/2020
Exos Venice, CA,
  • Greeted, registered and assigned guests to rooms.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Answered the phone and emails to make reservations and take guest information.
  • Verified and collected client payments.
  • Trained newly hired employees on front desk procedures and business operations.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Answered more than [Number] phone calls per day to share business information, resolve concerns and process new reservations.
Front Desk Receptionist, 06/2019 to 08/2019
Dignity Health Lincoln, NE,
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Assisted [Job title] with various tasks, including [Task] and [Task] for special projects.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Secured guest valuables in main safe or individual boxes.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Worked with [Job title] to attain operational and financial goals with strategic approaches.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Computed guest billings and posted charges to room accounts.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front Desk Receptionist, 06/2010 to 12/2010
Dignity Health Little Rock, AR,
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Solved minor customer issues and escalated major problems immediately to [Job Title].
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education and Training
High School Diploma: , Expected in 06/2012
to
Jesse C. Carson Highschool - China Grove, NC,
GPA:

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Resume Overview

School Attended
  • Jesse C. Carson Highschool
Job Titles Held:
  • Front Desk Associate
  • Front Desk Receptionist
  • Front Desk Receptionist
Degrees
  • High School Diploma

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