, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Client-focused Front Desk Agent with outstanding ability to multitask and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful.
Skills
Tour Arrangements
Check In and Check Out Procedures
Payment Collection
Customer Service
Problem Solving
Account Review
Decision Making
Team Building
Time Management
Appointment Confirmation
Conflict Resolution
Product and Service Sales
Data Analysis
Relationship Establishment
Verbal and Written Communication
Work History
11/2020 to CurrentFront Desk AssociateHand & Stone | Hudson, MA,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Performed basic daily bookkeeping tasks.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Collaborated with team members to handle guest requirements from check-in through check-out.
Maintained cleanliness and organization of front desk area.
Answered guest questions and referred to local points of interest.
02/2020 to 08/2020Stocker AssociateCompass Group Usa Inc | Midland, TX,
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Assisted in development of trainees, providing instruction and support to optimize readiness.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Maintained effective team member communication.
Greeted customers and directed to requested products.
Demonstrated strong communication skills and understanding of packing slip processing requirements.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Performed inventory control, such as counting and stocking merchandise.
Blocked and faced products on displays and shelves in accordance with company policy.
11/2019 to 03/2020Concession Stand WorkerWegmans Food Markets, Inc. | King Of Prussia, PA,
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Used cash register to tender change and process cash and credit card payments.
Prepped food items for later use to save staff time during busy hours.
Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
Maintained high standards of customer service in high-volume, fast-paced operations.
Maintained excellent attendance record, consistently arriving to work on time.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
02/2018 to 04/2019BaristaD&W | City, STATE,
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Engendered customer loyalty by remembering personal preferences and allergy information.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Controlled line and crowd with quick, efficient service.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Constantly expanded personal knowledge of coffee styles and varieties.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Trained new employees in groups and in one-on-one scenarios.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cleaned counters, machines, utensils and seating areas daily.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Expected in 05/2022Associate of Arts | Social WorkMuskegon Community College, Muskegon, MIGPA:
Expected in 06/2020High School Diploma | Grand Haven High School, Grand Haven, MIGPA:
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