Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Skills
Multi-Line Phone Systems
Credit Card Handling
Hospitality Services
Sales
Appointment Setting
Product Sales
Housekeeping
Cash handling
Spanish fluency
Office administration
Conflict resolution
Time management
Bookkeeping
Staff management
Auditing
Problem-solving skills
Data entry
Work History
11/2019 to CurrentFront Desk AssociateHand & Stone | Holly Hill, FL,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Upsold Gold/Prime Gold memberships consistently
Collected past due/collection accounts with re-sign
Assisted in corporate membership sale events
Took initiative to assist in acquiring outside sales
Volunteered for many shifts needing coverage
Delivered quality customer service to address urgent needs and cleaning requests
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Maintained financial accuracy by collecting deposits, fees and payments.
Ordered merchandise to increase revenue and member satisfaction
Always looked for ways to improve the members experience as well as company interests
Fulfilled any other request or duty assigned or needed to be done
08/2015 to CurrentHomeschool EducatorTrue Religion Apparel, Inc. | Sunrise, FL,
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Set up lesson materials, bulletin board displays and demonstrations.
Created and developed lesson plans according to students' academic needs, including both group and individual work.
Shifted between formal and informal methods of teaching to keep students interested, including debates, practical activities and experiments.
Boosted cultural awareness by incorporating children's literature from world cultures.
Observed and evaluated students' performance, behavior, social development and physical health.
Maintained accurate and complete records for 5 students.
Prepared quizzes, tests and examinations to gauge how well students were learning.
05/2009 to 08/2012Assistant Store ManagerEmpowerment Academy & Beloved Community Charter Schools | Jersey City, NJ,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Rotated merchandise and displays to feature new products and promotions.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Promoted to Assistant Manager after only 6 months with company.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Performed mandatory audits to ensure compliance in all areas were met.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Acted as point of contact for vendor collaboration for contracted services.
Interviewed, hired and trained 11staff associates and equipped to comply with company policies and procedures.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Trained and managed associates in customer service and sales techniques.
Conducted store inventories once per quarter.
Monitored security and handled incidents calmly.
09/2009 to 01/2010School Bus DriverDinwiddie County Public School | City, STATE,
Maintained safe and timely route completions.
Transported passengers safely between destinations while following prescribed routes.
Communicated information to parents when necessary, using specific examples.
Reported vehicle defects, accidents, traffic violations, or damage to vehicles.
Obeyed all local and DOT traffic rules and regulations.
Kept bus clean to maintain professional appearance and positive school image.
Ensured all emergency equipment was in great condition and in working order.
Maintained accurate records and schedules.
Education
Expected in Associate of Science | General StudiesRappahannock Community College, Saluda, VAGPA:
Expected in 06/1999Advanced Studies Diploma | Tabb High School, Yorktown, VAGPA:
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