front desk associate resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) XXX-1000, resumesample@example.com
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Time management Multi-tasking Organizational skills
Attention to detail Customer service Interpersonal Skills
Phone etiquette Problem-solving Tech savvy
Cash handling Property Management Banking
Office Management Microsoft word, excel PowerPoint
Accounts Receivable Written & verbal communication skills
Certified Professional Coder
Information Classification
Problem-Solving
Time Management
Interpersonal Communication
Clerical Functions
Attention to Detail
Data Entry
Medical Terminology
ICD-10 Coding
Microsoft Excel
Experience
04/2022 to CurrentFront Desk AssociateWts International, Inc. | Washington, DC,
Greet visitors, handle their inquiries, and direct them to the appropriate persons according to their needs
Receive and place telephone calls and give information to callers, take messages, and transfer calls to appropriate individuals
Operate office equipment such as fax machines, copiers, and scanners
Make photocopies of various paper documents
Operate electronic mail systems and coordinate the flow of information both internally and with external organizations
Maintain an electronic filing system of records, correspondence, and other materials, eliminating excess paper filing, promoting correspondence by email
Oversee inventory management, which includes materials monitoring, ordering, or requisitioning, and stocking or restocking supplies
Oversee sorting, receiving, and distribution of mail between departments and personnel
Keep track of visitors and screen them to ensure that they have access to inter-office personnel
Convert hard copy files into an electronic filing system
Maintain the waiting area, lobby, or other public areas
Answer a high volume of calls and maintain a rapid response rate
Enter data on the computer, edit computer records and maintain database files
Receive payments from clients & prepare payment receipts
Prepare legal documents
Sort, organize, fold, and mail closing documents such as title policies, recorded deeds, surveys and so on, to clients
Provide support to internal staff with filing, scanning, printing, copying documents
02/2012 to 11/2016Leasing AgentPangea Real Estate | Chesterton, IN,
Assisted landlords and tenants on finding or leasing of homes in a competitive market
Attended to home inspections and showings with tenants to answer questions and ensure needs were met
Compared property values and rentals to stay abreast of competitive market prices
Receipted rent payments sent reminder notices and rental adjustments notices
Manned the reception area, handled incoming calls, and directed them to the appropriate departments and or personnel
Handled outbound calls in response to clients' inquiries, follow ups and feedback on issues
Assisted real estate agents with the administrative duties
Contributed to the overall success of the team by going above and beyond the leasing agent scope of duties
Maintained and filed client records
Management of accounts receivables.
07/2007 to 10/2009Customer Service Representative / TellerCFX Bank | City, STATE,
Educated customers about product options to exceed their experience
Served multiple customers simultaneously in a stressful environment
Acknowledged customer issues and resolved their problems quickly and efficiently
Assisted clients in understanding their available options and helped them select the right service plans for their needs
Attended to walk in customers and offered them assistance where possible
Handled inbound and outbound calls
Informed customers about current promotions and sales, encouraging them to take advantage
Processed customer transactions, such as deposits, withdrawals and issued bank certified cheques
Balanced cash at the end of each business day
Processed and updated all customer transactions electronically.
03/1997 to 12/2005Personal Financial Consultant/ Enquiries Officer/ TellerStandard Chartered Bank | City, STATE,
Processed account opening forms interviewed potential and new customers
Opened and maintained customer accounts and built strong customer relationships
Assisted customers in the loan process from start to finish
Fulfilled administrative duties, including filing, and setting appointments with customers
Followed up with customers ensuring their satisfaction with bank products
Received walk-in customers and offered them assistance where possible
Evaluated the customers' needs and provided service options to meet their requirements
Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
Assisted clients in understanding their available options and helped them select the right service plans for their needs
Acknowledged customer issues and resolved their problems quickly and efficiently
Supported administrative staff and team members as needed and assisted with closing of the bank
Processed customer transactions, such as deposits, withdrawals and issued bank certified cheques
Assisted the branch manager in administering branch activities and supervising employees
Transformed service transactions to appropriate sales opportunities according to customer needs
Cross sold banking services, resulting in deeper customer loyalty and increased revenues
Completed reports and performed general office duties in addition to processing and balancing transactions.
Education and Training
Expected in 06/2023 to to Associate of Science | Certified Professional CoderMedical Coding Academy, Online, GPA:
Expected in 01/2021 to to Bachelor of Business Management | Business ManagementNamibia University of Science and Technology, Windhoek, GPA:
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Resume Overview
School Attended
Medical Coding Academy
Namibia University of Science and Technology
Job Titles Held:
Front Desk Associate
Leasing Agent
Customer Service Representative / Teller
Personal Financial Consultant/ Enquiries Officer/ Teller