Front Desk Associate Resume Example Red Roof Inn

FRONT DESK ASSOCIATE

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Multi-line phone systems
Microsoft Office
Cash transactions
Conflict management
Bookkeeping

Administrative skills
Drawer balancing
Key carding
Customer service

Experience

Red Roof Inn | Clearfield, PAFront Desk Associate07/2019 - Current

Responded to inquiries and room requests made online, by phone or email.
Managed guest check-in and check-out procedures, reservations and payments.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Greeted, registered and assigned guests to rooms.
Computed guest billings and posted charges to room accounts.
Monitored reservations to track incoming parties and special events.
Arranged special accommodations for guests to maintain optimal satisfaction
Managed customer complaints and rectified issues to complete satisfaction.
Managed all front desk operations for busy high-volume hotel.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Answered the phone and emails to make reservations and take guest information.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.

SAPP BROS INC | Clearfield, PAFuel Desk Cashier07/2016 - 07/2017

Trained new cashiers and supervised work during training period.
Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Coordinated store opening and closing, including keyholder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand.
Monitored self-service gasoline pumps, helping customers as needed.
Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Processed cash and credit payments for gasoline, food and other merchandise.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Processed returned items in accordance with store policy.
Collected merchandise from store and searched back-end locations for customer purchases.
Assisted with purchases, locating items and signing up for rewards programs.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customer locate and select appropriate merchandise throughout store.
Counted product stock to maintain inventory records.
Scanned items quickly to keep lines moving and reduce overall wait time.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Answered phone calls to assist customers with questions and orders.
Stayed up to date on current item discounts to support promotions.
Trained new team members in cash register operation, stock procedures and customer service.

PHOENIX TRANSPORT LLC | Clearfield, PAOffice Administrator06/2014 - 07/2017

Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Processed financial documents including contracts, expense reports and invoices.
Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Produced professional and error-free letters, presentations and spreadsheets.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Calculated and applied wage garnishments.
Received, filed and processed paperwork and documents for on-boarding employees.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.

WALMART SUPERCENTER | Clearfield, PACashier06/1998 - 06/2012

Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answered questions and offered advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Drove sales and add-on purchases by promoting specific item options to customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed customer payments quickly and returned exact change and receipts.
Compiled and updated client data to track payments trends and support accurate accounting.
Properly verified customer identification for tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.

Education and Training

Clearfield Area High School | Clearfield, PAHigh School Diploma06/1994

Clearfield County Career And Technology Center | Clearfield, PAHigh School Diploma06/1994

Resume Overview

Companies Worked For:

Red Roof Inn
SAPP BROS INC
PHOENIX TRANSPORT LLC
WALMART SUPERCENTER

School Attended

Clearfield Area High School
Clearfield County Career And Technology Center

Job Titles Held:

Front Desk Associate
Fuel Desk Cashier
Office Administrator
Cashier

Degrees

High School Diploma
High School Diploma

Front Desk Associate Resume Example

Resume Score: 80%

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