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Front Desk Associate Resume Example

Resume Score: 80%

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AC
FRONT DESK ASSOCIATE
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Multi-line phone systems
  • Microsoft Office
  • Cash transactions
  • Conflict management
  • Bookkeeping
  • Administrative skills
  • Drawer balancing
  • Key carding
  • Customer service
Experience
Red Roof Inn | Clearfield, PAFront Desk Associate07/2019 - Current
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Greeted, registered and assigned guests to rooms.
  • Computed guest billings and posted charges to room accounts.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed all front desk operations for busy high-volume hotel.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered the phone and emails to make reservations and take guest information.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
SAPP BROS INC | Clearfield, PAFuel Desk Cashier07/2016 - 07/2017
  • Trained new cashiers and supervised work during training period.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Coordinated store opening and closing, including keyholder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand.
  • Monitored self-service gasoline pumps, helping customers as needed.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed returned items in accordance with store policy.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Counted product stock to maintain inventory records.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Answered phone calls to assist customers with questions and orders.
  • Stayed up to date on current item discounts to support promotions.
  • Trained new team members in cash register operation, stock procedures and customer service.
PHOENIX TRANSPORT LLC | Clearfield, PAOffice Administrator06/2014 - 07/2017
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Processed financial documents including contracts, expense reports and invoices.
  • Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Calculated and applied wage garnishments.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
WALMART SUPERCENTER | Clearfield, PACashier06/1998 - 06/2012
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Properly verified customer identification for tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Clearfield Area High School | Clearfield, PAHigh School Diploma06/1994
Clearfield County Career And Technology Center | Clearfield, PAHigh School Diploma06/1994
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Red Roof Inn
  • SAPP BROS INC
  • PHOENIX TRANSPORT LLC
  • WALMART SUPERCENTER

School Attended

  • Clearfield Area High School
  • Clearfield County Career And Technology Center

Job Titles Held:

  • Front Desk Associate
  • Fuel Desk Cashier
  • Office Administrator
  • Cashier

Degrees

  • High School Diploma
    High School Diploma

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