LiveCareer-Resume

front desk associate resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Upbeat, hard worker with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service.

Hospitable Front Desk Associate with years of experience. Dedicated to complete guest satisfaction and paying attention to special needs. Excellent memory and success at detail-oriented services.

I polite, accommodating, sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Skills
  • Multi-line phone systems
  • Cash transactions
  • Hospitality services
  • Fluent in [Language] and [Language]
  • Listening skills
  • Guest amenities
  • Reservations
  • Oral and written communications
  • Inventory oversight
  • Payment oversight
  • Drawer balancing
  • Effective planning
  • Key carding
  • Task Concentration
  • Clear Communication
  • Hand and Power Tools
  • Troubleshooting Skills
  • Willing to Learn
  • Microsoft Office
Experience
04/2016 to 06/2020 Front Desk Associate Bluegreen Resorts | Palm Bay, FL,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
  • Facilitated successful front desk operations for high-volume hotel.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Answered phone and emails to make reservations and take guest information.
  • Also assisted housekeeping as needed and any other department in the hotel that I could when I had "down time" or things had slowed down at the front desk.
02/2015 to 03/2019 Waitress Uncle Julio's | Columbia, MD,
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
04/2014 to 09/2018 Waitress Uncle Julio's | Lubbock, TX,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Stocked server areas with supplies before, during and after shifts.
  • Cleared table and bussed dishes to allow for quick setups.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided timely checks on guest needs and brought requests.
Education and Training
Expected in 01/2010 to to GED | Estes Park High School, Estes Park, CO GPA:

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Resume Overview

School Attended

  • Estes Park High School

Job Titles Held:

  • Front Desk Associate
  • Waitress
  • Waitress

Degrees

  • GED

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