front desk associate resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Coordinated Medical Office Assistant offers appointment scheduling, office operations and records maintenance expertise paired with outstanding communication and time management abilities. Personable and organized professional with three years of comprehensive experience rendering support and administrative assistance to administrative departments in healthcare settings. Tech-savvy team player with proficiency in job-related software. Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at using a variety of different software with training in Eclipse Practice Management Software and select design Adobe Software.

  • Cash Transactions
  • Multi-Line Phone Systems
  • Hospitality Services
  • Problem-Solving
  • Computer Skills
  • Problem Solving
  • Customer Service
  • Verbal and Written Communication
  • Payment Collection
  • Payment Processing
  • Decision Making
  • Incoming Mail Sorting
  • Lobby Maintenance
  • Records Management
  • Phone and Email Etiquette
  • Inquiry Response
  • Teamwork and Collaboration
  • Data Input
  • Patient Medical Records Maintenance
  • Time Management
  • Data Entry
  • Insurance Billing
  • Office Health Records Preparation
  • Appointment Scheduling
  • Attention to Detail
  • Interpersonal Communication
  • Inventory Coordination
  • Work Well Independently
  • Medical Information Computerization
  • Patient Information Verification
  • Paperwork Processing
  • Electronic Filing System Organization
  • Records Review
  • Medical Release of Information ROI
  • Demographics Information
  • Records Scanning
  • Medical Terminology
  • Patient Health Information Access
  • Patient Admission Documents Processing
  • Past Due Account Management
  • Electronic Health Record Applications
  • EMR Systems
  • ICD-10 (International Classification of Diseases) Coding
  • ICD-9 (International Classification of Diseases) Coding
  • Protected Health Information
  • Stocking and Organization
  • Ordering Supplies
  • Item Tagging
  • Order Fulfillment
  • Inventory Tracking
  • Project Management
  • Merchandising Expertise
  • Reliable and Punctual
  • Market Understanding
  • Computer and Sales Training
  • Microsoft Office
05/2019 to Current Front Desk Associate Marriott International | Boulder, CO,
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • DUPE - Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • DELETE - Ordered ink cartridges, toner, paper and other office supplies.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Created Existing Inventory Management.
  • Performed scheduled inventory counts and supply audits.
  • Coordinated inventory, stocking and ordering.
  • Verified pricing and computed product totals to complete detailed invoices.
  • Verified inventory and production goals, identifying discrepancies and communicating delays as necessary.
  • Entered information into system to update status reports.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Analyzed shortages and reported findings to Business Owner , focusing on continuous improvement.
  • Documented assets in Electronic Health Record and maintained inventory at desired levels.
08/2015 to 02/2022 Customer Service Associate Lowes | Albuquerque, NM,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained over thirty new hires on products and services, best practices and protocols to reduce process gaps.
  • Trained over thirty team members on how to use new software.
01/2017 to 02/2017 Prior Authorization Technician Alorica | City, STATE,
  • Notified ordering providers of denied authorizations.
  • Coordinated resolutions for issues and appealed denied authorizations.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Maintained files for referral and insurance information, entering referrals into system.
  • Compiled customer demographic, allergy and medical history background.
  • Clarified patient inquiries and questions to update patient account information in computer system.
Education and Training
Expected in 04/2022 to to MBA | Health Care Management Columbia Southern University, Orange Beach, AL GPA:
Expected in 02/2021 to to Bachelor of Science | Health Care Administration Columbia Southern University, Orange Beach, AL GPA:
Expected in 03/2019 to to Associate of Science | Health Information Science Columbia Southern University, Orange Beach, AL GPA:
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Resume Overview

School Attended

  • Columbia Southern University
  • Columbia Southern University
  • Columbia Southern University

Job Titles Held:

  • Front Desk Associate
  • Customer Service Associate
  • Prior Authorization Technician


  • MBA
  • Bachelor of Science
  • Associate of Science

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