front desk associate resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Focused, driven and able to take initiative. Professional and possess great customer service and organizational skills. Experience including customer service to office administration to medical cultivation. Always willing to learn and prove to be an asset to any company.
Skills
Hospitality Services
Time Management
Clear Communication
Planting and Cultivation
Accounting Skills
Attention to Detail
Exceptional Customer Service
Experience
Lead Budtender, 04/2022 - 08/2022 Concord Hospitality – Columbus, OH,
Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
Handled large volume of cash with high accuracy and security each day.
Managed supply restocking, display arrangements and general housekeeping.
Oversaw sale of merchandise such as flowers, concentrates and edibles.
Researched new products, strains and trends as well as important law changes regarding dispensaries.
Verified proper customer identification, medical information and paperwork.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Front Desk Associate, 01/2022 - 04/2022 Wyndham Worldwide – Indianapolis, IN,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Arranged special accommodations for guests to enhance visitor experiences.
Facilitated successful front desk operations for high-volume hotel.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Input customer data into reservation systems and updated to reflect room changes.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Processed guest payments for room charges, food and beverage charges and phone charges.
Handled high volume of phone calls and routed to proper guest or internal department.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Monitored reservations to track incoming parties and special events.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Routed contracts, agreements, and invoices through proper signature process.
Researched grant opportunities based on funding amount needed, location and organization project for non profit
Handled incoming and outgoing mail, email and faxes.
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Updated company websites, accounts, and social media outlets to promote marketing and brand awareness.
Screened telephone calls and inquiries and directed as appropriate.
Organized work projects around client's house.
Attended business meetings, logged minutes, and assisted with presentations.
Created expense reports, filed financial documents, and developed spreadsheets.
Made company travel arrangements by booking hotels, flights, and reservations.
Coordinated meeting and work schedules for staff teams and executives.
Cared for family pets feeding and walking animals several times per day.
Prepared homes for clients prior to arrival from business trips and vacations.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Maintained office supplies inventory by checking stock and ordering new supplies.
Housekeeper, 06/2013 - 09/2015 Company Name – City, State,
Interacted pleasantly with clients and guests when performing daily duties.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Laundered sheets and removed stains to restore linens to pristine condition.
Performed linen washing, dishwashing, vacuuming, dusting and mopping.
Maintained prescribed stock levels within housekeeping carts and closets
Education and Training
High School Diploma: , Expected in 06/2015 - Park High School - Livingston, MT GPA: Status -
: Addictions Counseling, Expected in - Dawson Community College - Glendive, MT GPA: Status -
: Psychology, Expected in - Montana State University - Bozeman - Bozeman, MT GPA: Status -
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