LiveCareer-Resume

front desk associate resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Skills
  • Office administration
  • Registration
  • Scheduling
  • Mail Sorting
  • Customer Complaint Resolution
  • Word processing
  • Time management
  • Administrative support
  • Housekeeping
  • Multi-Line Phone Systems
  • Credit Card Handling
  • Cleaning
  • Appointment Setting
  • File management
  • Cash Handling
Education
Okmulgee High School Okmulgee, Expected in 05/1988 High School Diploma : - GPA :
Work History
24 Hour Fitness Worldwide, Inc. - Front Desk Associate
Irving, TX, 12/2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Answered guest questions and referred to local points of interest.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Used Virtual Matrix to process reservations, check-ins and check-outs.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Executed average of 5 prompt wake-up calls each morning.
North American Title Company - Receptionist
Walnut Creek, CA, 11/2018 - Current
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
Wyndham Worldwide - Front Desk Agent
Anaheim, CA, 02/2018 - 11/2018
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Maintained transaction security by verifying payment cards against identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Provided services efficiently and with high level of accuracy.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Lhc Group - Assistant Office Manager
Oxford, MS, 04/2013 - 02/2018
  • Produced highly accurate internal and external letters and memoranda.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Recruited, hired, trained and supervised staff of [16] and implemented mentoring program that offered positive employee engagement.
  • Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
  • Transferred and directed phone calls, guests and mail to correct staff members.

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Resume Overview

School Attended

  • Okmulgee High School

Job Titles Held:

  • Front Desk Associate
  • Receptionist
  • Front Desk Agent
  • Assistant Office Manager

Degrees

  • High School Diploma

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