LiveCareer-Resume

front desk associate resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Client-focused Front Desk Agent with outstanding ability to multitask and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasks and planner. Very hard working mother and women. Push to do the best and work hard to complete everything that needs done. Can do many things , and also multi-task.

Skills
  • Housekeeping
  • Registration
  • Credit Card Handling
  • Scheduling
  • Cleaning
  • Sorting and Labeling
  • Auditing
  • Technical Support
  • Cash Handling
  • File management
  • Order picking and processing
  • Stocking
  • Organization
  • Office administration
  • Multi-Line Phone Systems
  • Conflict Resolution
  • Sales
  • Mail Sorting
  • Bookkeeping
  • Time management
  • Expense reporting
  • Project Management
  • Word processing
  • Loading and unloading
  • Shipping procedures understanding
  • Customer service
Work History
01/2020 to Current
Front Desk Associate 24 Hour Fitness Worldwide, Inc. Issaquah, WA,
  • Answered guest questions and referred to local points of interest.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Asked customers questions to meet special requests.
  • Planned coverage needs and organized services to support incoming special events.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Executed average of [Number] prompt wake-up calls each morning.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Performed basic daily bookkeeping tasks.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Maintained cleanliness and organization of front desk area.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained transaction security by verifying payment cards against identification.
11/2018 to 07/2020
Housekeeper/Office Manager Servicemaster Clean Washougal, WA,
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
  • Handled all incoming business and client requests for information.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Created and finalized contracts for [Produce or Service] deals with customers.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Compared vendor prices and negotiated for optimal savings.
  • Coached new hires on company processes while managing [Number] employees to achieve maximum production.
  • Created reports and presentations.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Maintained computer and physical filing systems.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Kept building entryway glass clean and polished for professional presentation.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed waste paper and other trash from premises to designated area.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Documented and reported all necessary facility and building repairs observed.
  • Examined [Number] rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Operated [Equipment] and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Waxed and polished wood floors and other woodwork.
  • Polished glass surfaces and windows.
  • Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under [Number] hours.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Changed bed linens and collected soiled linens for cleaning.
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under [Number] hours.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.
  • Returned emptied garbage receptacles to proper locations.
  • Emptied over [Number] wastebaskets per shift to transport waste to proper disposal areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Trained new [Job title]s on all departmental procedures and provided assistance in finding necessary [Type] items and cleaning supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Responded to requests from patrons for linens and [Type] items, boosting satisfaction rates on company scorecards [Number]%.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Worked on team of [Number] staff members to service [Number] [Type] rooms daily.
  • Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift.
10/2019 to 02/2020
Factory Assembler S&G Fulfilment City, STATE,
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Followed outlined specifications to implement effective assembly plans.
  • Sampled and tested final products to check conformance with production tolerances.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Boxed, labeled and transported items to support assembly operations.
  • Performed hand-finishing of final products after assembling component parts for [Type] items.
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Strictly followed all safety measures and protocols, enabling department to meet [Type] safety rating for [Number] [Timeframe] consecutively.
  • Employed [Skill] and [Skill] to assemble components with minimal supervision, exceeding all expected project milestones.
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Buffed out minor scratches and imperfections, which bolstered product quality.
01/2017 to 12/2017
Housekeeper Days Inn & Suites City, STATE,
  • Kept building entryway glass clean and polished for professional presentation.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Removed waste paper and other trash from premises to designated area.
  • Verified cleanliness and organization of storage areas and carts.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Documented and reported all necessary facility and building repairs observed.
  • Waxed and polished wood floors and other woodwork.
  • Polished glass surfaces and windows.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under [Number] hours.
  • Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under [Number] hours.
  • Changed bed linens and collected soiled linens for cleaning.
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Emptied over [Number] wastebaskets per shift to transport waste to proper disposal areas.
  • Returned emptied garbage receptacles to proper locations.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Used [Type] and [Type] chemicals to disinfect floors, counters and furniture.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Trained new [Job title]s on all departmental procedures and provided assistance in finding necessary [Type] items and cleaning supplies.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift.
Education
Expected in 05/2013 to to
GED:
Terre Haute North High School - Terre Haute, iN,
GPA:

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Resume Overview

School Attended

  • Terre Haute North High School

Job Titles Held:

  • Front Desk Associate
  • Housekeeper/Office Manager
  • Factory Assembler
  • Housekeeper

Degrees

  • GED

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