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front desk associate resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Positive and upbeat personality successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Hospitality services
  • Cash transactions
  • Listening skills
  • Administrative skills
  • Drawer balancing
  • Credit and cash payments
  • Guest amenities
  • Oral and written communications
  • Safety and security procedures
  • Team oversight
  • Company policies and procedures
Experience
Aug to Current
Front Desk Associate Massage Envy Ankeny, IA,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified and collected client payments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted, registered and assigned guests to rooms according to individual requirements.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Created and optimized employee schedules for shift coverage.
  • Reviewed accounts to assess open charges and answer customer questions.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
01/2020 to 07/2021
Pre-K Teacher Ywca Metro St. Louis Saint Louis, MO,
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Administered and documented results of student assessments.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Incorporated music, art and theater into lesson planning.
  • Directed and supervised children during field trips and special activities.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Met with parents to discuss child behavior and academic progress.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Taught children foundational skills in colors, shapes and letters.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
  • Adapted instructional techniques according to student learning styles and progress.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
06/2019 to 12/2019
Customer Service Associate Masterbrand Cabinets Inc. North Charleston, SC,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Improved customer service wait times to mitigate complaints.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Used collateral material and documents to share information about services, products and promotions.
12/2018 to 04/2019
Special Education Aide Portable Practical Educational Preparation, Inc Tucson, AZ,
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Provided support to special needs department and students.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Implemented methods to address behavior obstacles.
  • Supported students with assignments and lesson plan comprehension.
  • Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
  • Managed student activities and helped facilitate structured and organized classroom environment.
  • Monitored classroom activity to proactively resolve behavioral issues.
  • Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
  • Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
  • Documented student challenges, achievements and adjustments to IEPs.
  • Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
  • Assisted faculty with curriculum and lesson plan management.
  • Assessed student needs in context of IEP and reported and inconsistencies to faculty.
  • Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
  • Led lessons on [Number] subjects to classes averaging [Number] special needs students with Down syndrome, autism spectrum disorders and other developmental disorders and genetic disabilities.
  • Updated Individual Education Plans to align with student goals and challenges.
  • Coached students on speech patterns using augmentative/alternative communication methods.
  • Monitored students' use of personal medical equipment to encourage proper use and prevent injury.
Education and Training
Expected in 08/2015 to to
High School Diploma:
Wood Memorial High School - Oakland City,
GPA:
Expected in to to
: Education
Vincennes University - Vincennes, IN
GPA:

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Resume Overview

School Attended

  • Wood Memorial High School
  • Vincennes University

Job Titles Held:

  • Front Desk Associate
  • Pre-K Teacher
  • Customer Service Associate
  • Special Education Aide

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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