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Front Desk Associate Resume Example

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FRONT DESK ASSOCIATE
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Friendly and polished, offering proven experience in various environments. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Eager Front Desk Associate with numerous years of experience. Adept at multitasking and remembering customer details. Knowledgeable about bookkeeping and successful at keeping an organized and professional workspace.

Skills
  • File management
  • Office administration
  • Accounts payable and receivable
  • Scheduling
  • Time management
  • Travel coordination
  • Conflict resolution
  • Project management
  • Problem-solving skills
  • Bookkeeping
  • Administrative support
  • Data entry
  • Business Administration
  • Decision-making abilities
  • Vendor relations
  • Account development
  • Service prioritization
  • Case management
  • Team collaboration
  • Process analysis
  • Employee presentations
  • Recruitment and retention strategies
  • Strategic planning
Work History
09/2019 to CurrentFront Desk AssociateCompany Name | City, State
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Greeted hundreds of daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered guest questions and referred to local points of interest.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
01/1997 to CurrentSenior Tax SpecialistCompany Name | City, State
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Oversaw team of over 20 tax professionals handling up to 300 clients per year.
  • Offered clients recommendations to reduce tax liabilities.
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Provided information about available products and services, including tax resolution and bookkeeping services, to clients, resulting in increased business opportunities.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Prepared US, multi-state and international tax returns for business clients.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
01/2013 to 01/2020Food Service Team MemberCompany Name | City, State
  • Scheduled reservations and managed seating arrangements in popular 200-seat casual restaurant.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
05/2005 to 10/2019Convenience Store ClerkCompany Name | City, State
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Verified over $10,000 of cash and credit payments daily.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers locate appropriate store locations of promotional products, answered questions about products and provided solutions for various issues.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
06/1999High School DiplomaHampton High School, City, State
05/2003Associate of Business Administration | Hospitality Administration And ManagementNorfolk State University, City, State
02/2010Associate of Science | Medical AssistingEverest College - Newport News, City
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Resume Overview

School Attended

  • Hampton High School
  • Norfolk State University
  • Everest College - Newport News

Job Titles Held:

  • Front Desk Associate
  • Senior Tax Specialist
  • Food Service Team Member
  • Convenience Store Clerk

Degrees

  • 06/1999 High School Diploma
    05/2003 Associate of Business Administration | Hospitality Administration And Management
    02/2010 Associate of Science | Medical Assisting

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