Front Desk Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Charming and poised individual performing various duties, including food preparation and hospitality. Known for having terrific customer engagement, conflict resolution and money management skills. Offers dynamic service to patrons and guests. Friendly and polished sales associate offering proven experience in high intensity environments. Accustomed to providing individualized guest service, including managing special requests. Proficient in updating accounts and promoting customer satisfaction.

  • Supervised team of 8-15 staff members.
  • Trained and mentored 6 employees.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Scheduling
  • Credit Card Handling
  • Conflict Resolution
  • Sales
  • Mail Sorting
  • Customer Complaint Resolution
  • Sorting and Labeling
Work History
Front Desk Associate, 01/2019 to 12/2020
Schulte Hospitality GroupWoodbury, MN,
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered guest questions and referred to local points of interest.
  • Collaborated with Guest Check-in and Security team members to handle guest requirements from check-in through check-out.
  • Sorted mail and other important data, promoting quick delivery of all messages to recipients.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of front desk area.
  • Used Microsoft Teams and to process reservations, check-ins and check-outs.
Assistant Manager, 04/2020 to 08/2020
Wendy'sFalling Waters, WV,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Completed nightly, weekly and monthly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored new team members in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Customer Service Representative, 04/2018 to 04/2020
Horizon BankWhiting, IN,
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information to customers regarding Domino's charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Lifeguard, 06/2018 to 08/2021
Ymca Of Greater San AntonioSan Antonio, TX,
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Monitored safety of all guests in and around swimming pool.
  • Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Scrutinized pool zones to prevent possible injuries or fatalities, minimizing emergent situations.
  • Attentively monitored swimmers to identify distress.
  • Warned patrons of unsafe or hazardous weather conditions and suggested alternative activities during closures.
High School Diploma: , Expected in 06/2019
Plymouth High School - Plymouth, WI
Bachelor of Arts: English Education, Expected in 12/2023
University Of Wisconsin - Eau Claire - ,
  • Minor in Women's, Gender, and Sexuality Studies
  • Coursework in Women's, Gender and Sexuality Studies, LGBTQ Studies, and Critical Theory

In my spare time, I enjoy reading, writing, playing and composing music, cooking, and drawing. I enjoy reading memoirs, YA fiction, and fantasy novels, and enjoy writing prose and short fiction pieces. Currently, I am reading Ibram X. Kendi's book "How to be an Anti-Racist," which was recommended to me by a friend at UW-Eau Claire's Gender and Sexuality Resource Center. I have played trumpet and been in choir for nine years, and have played piano for the last four. I was also in both German and jazz bands all through high school. My senior year of high school, I did an independent study with my choir director, which entailed picking and teaching a song each concert for the introductory Women's Choir.

I have also taken several art classes over the years, all of which were based around sketching and painting. I have a small portfolio of still life paintings and sketches, as well as several digital realism style portraits. I have a strong understanding of color theory, and am able to create a variety of color palettes with ease. I have had one piece bought at a fundraiser auction, and have sold several prints of one of my recent digital pieces. I intend to open an online shop to sell more prints of my digital works once I have a steady income again.

Because of my love for cooking, I have become the go-to person for making dinner in my family. I enjoy making all sorts of dishes, and can make full meals that my whole family loves. I also am fairly good at tabling; given the time and opportunity, my artistic hand can make a simple meal look like it came out of a 5-star restaurant's kitchen.

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Resume Overview

School Attended
  • Plymouth High School
  • University Of Wisconsin - Eau Claire
Job Titles Held:
  • Front Desk Associate
  • Assistant Manager
  • Customer Service Representative
  • Lifeguard
  • High School Diploma
  • Bachelor of Arts

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