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front desk associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven Pharmacy Technician with over 1 year of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Skills
  • Patient Profile Setup
  • Pharmacy Records Management
  • Pharmacy Operations
  • Prescription Filling and Labeling
  • Organization and Prioritization
  • Cash Register Operation
  • High-Volume Environments
  • Pharmacist Assistance
  • Drug Inventory Control
  • Staff Leadership
  • Inventory and Supply Management
  • HIPAA
Work History
Front Desk Associate, 10/2022 - Current
American Addiction Centers Phoenix, AZ, Kennett Square, PA
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected fees and payments.
  • Performed basic daily bookkeeping tasks.
Certified Pharmacy Technician, 11/2021 - Current
United Family Of Stores Roswell, NM, Kennett Square, PA
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
Shift Leader/Manager, 09/2019 - 10/2021
Five Guys Bloomingdale, IL, Kennett Square, PA
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours and inventory movements.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Cashier/Sales Associate, 12/2017 - 08/2019
Ace Hardware Wakefield, RI, Kennett Square, PA
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma: , Expected in 06/2015
-
Kennett High School - Kennett Square, PA
GPA:
Status -
: Cosmetology, Expected in 06/2015
-
Chester County Technical College High School - West Grove, PA,
GPA:
Status -
Certifications
  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified
,
Languages
English :
Native or Bilingual:
Negotiated :
:
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Kennett High School
  • Chester County Technical College High School

Job Titles Held:

  • Front Desk Associate
  • Certified Pharmacy Technician
  • Shift Leader/Manager
  • Cashier/Sales Associate

Degrees

  • High School Diploma

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