Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Passionate [Job Title] offering [Number] years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Charming and poised individual performing various duties, including [Task] and [Task]. Known for having terrific customer engagement, [Skill] and [Skill] skills. Offers dynamic service to patrons and guests. Client-focused Front Desk Agent with outstanding ability to multitask and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Energetic [Job Title] with more than [Number] years of experience helping guests with [Task] and [Task]. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Eager Front Desk Associate with [Number] years of experience. Adept at multitasking and remembering customer details. Knowledgeable about bookkeeping and successful at keeping an organized and professional workspace. Friendly [Job Title] with [Number]-year background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary [Skill] and [Skill] skills. Ambitious [Job Title] with [Number] years of experience and passion for local [Type] industry. Personable, experienced with conflict resolution and sensitive to others' needs.

  • Office administration
  • Registration
  • Credit card handling
  • Accounts payable and receivable
  • File management
  • Conflict resolution
  • Word processing
  • Business Administration
  • Social perceptiveness
  • Problem-solving skills
  • Decision-making abilities
  • ASI FrontDesk
  • Time management
  • Auditing
  • Mail handling
Work History
02/2007 to 03/2012 Front Desk Associate Schulte Hospitality Group | Colorado Springs, CO,
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Used [Software] to process reservations, check-ins and check-outs
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Answered guest questions and referred to local points of interest
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out
  • Executed average of [Number] prompt wake-up calls each morning
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone
  • Protected guest valuables with main safe or in individual boxes to maximize security
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Performed basic daily bookkeeping tasks
  • Maintained cleanliness and organization of front desk area
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
07/2013 to 11/2018 Front Office Supervisor B.F. Saul Company Hospitality | Boca Raton, FL,
  • Handled office contracts like leases, utilities and employee agreements
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Monitored front areas so that any questions could be responded to quickly and effectively
  • Dispersed petty cash to employees and collected and managed receipts
  • Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
  • Codified office structures and processes to promote teamwork and performance
  • Interpreted management directives to define and document administrative staff processes
  • Trained team members on new hotel services and products to support promotional efforts
  • Prepared daily [Type] and [Type] reports to assist business leaders with key decision making and strategic operational planning
  • Assisted [Job Title] with interviewing potential employees, asking appropriate questions and providing feedback after interviews
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
01/2002 to 02/2007 Dietary Assistant Eastern Niagara Healthcare System | Lockport, NY,
  • Identified high-risk individuals when observing signs of [Type], [Type] and [Type] issues and referred to registered dietician
  • Planned nutritious meal options for individuals with various health needs for [Type] facility programs and cafeteria menus
  • Offered [Type] and [Type] information to educate patients, families and nutrition practitioners
  • Coached individuals on methods for managing chronic diseases with effective dietary plans
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements
  • Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Implemented brand and demand strategies to meet revenue targets for business services and products
  • Developed, updated and maintained database of existing and potential customers in [Software]
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
Expected in 06/2001 High School Diploma | King Martin Luther High School, Philadelphia, PA GPA:
Expected in 2006 | Montgomery Community College, Abington, PA, GPA:

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Resume Overview

School Attended

  • King Martin Luther High School
  • Montgomery Community College

Job Titles Held:

  • Front Desk Associate
  • Front Office Supervisor
  • Dietary Assistant


  • High School Diploma
  • Some College (No Degree)

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