LiveCareer-Resume

front desk associate resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Remarkable Customer Service Rep with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Skills
  • Cash transactions
  • Multi-line phone systems
  • Hospitality services
  • Administrative skills
  • Listening skills
  • Keenness of insight
  • Oral and written communications
  • Reservations
  • Team oversight
  • Company policies and procedures
  • Merchandise restocking
  • Issue resolution
  • Liquor regulations and compliance
  • Product recommendations
  • Customer assistance
  • Bank deposits
  • Cash register operation
  • Credit and cash transactions
  • ID verification
  • Training and mentoring
  • Cash management
  • Effective customer upselling
  • Marketing Techniques
  • Sales Techniques
  • Display resetting
  • Visual displays
  • Friendly and outgoing
Experience
Front Desk Associate, 05/2018 to 08/2021
Community Medical CtrMissoula, MT,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Fielded customer complaints and rectified issues.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Reviewed accounts to assess open charges and answer diverse customer questions.
Customer Service Associate, 05/2018 to 09/2018
Oracle ElevatorLeesburg, VA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Planogram Team Member, 01/2018 to 04/2018
Jo-Ann FabricsClarksville, IN,
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Communicated and coordinated planogram execution with store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Displayed appropriate signage for products and sales promotions.
Gift Shop Cashier, 05/2015 to 07/2015
Omni HotelsLouisville, KY,
  • Kept shelves stocked and well-organized to maximize customer sales.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Operated cash register with proficiency during high-volume shopping times.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Stayed up to date on current item discounts to support promotions.
  • Counted product stock to maintain inventory records.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Monitored exits for security issues.
  • Updated promotional displays to assist merchandising teams and drive new product sales.
Education and Training
GED: , Expected in 01/2017 to Pensacola State College - Pensacola, FL
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Pensacola State College

Job Titles Held:

  • Front Desk Associate
  • Customer Service Associate
  • Planogram Team Member
  • Gift Shop Cashier

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: