front desk associate resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Detail-oriented Adminisitrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Committed and passionate with a focus on professionalism.

  • Office administration
  • Multi-Line Phone Systems
  • Credit Card Handling
  • Conflict Resolution
  • Scheduling
  • Sales
  • Customer Complaint Resolution
  • Appointment Setting
  • Travel coordination
  • Cash Handling
  • Mail handling
  • Problem-solving skills
  • Word processing
Work History
01/2020 to Current
Front Desk Associate Shift Technologies, Inc. Sacramento, CA,
  • Greeted over 100 guests and members per day upon arrival.
  • Offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond inquiries.
  • Researched accounts and completed due diligence to resolve billing collection problems.
  • Negotiated to collect balance in full.
  • Maintained cleanliness and organization of front desk area.
  • Resolved challenging situations with friendly but firm strategies.
  • Ensured new and transferred merchandise was stocked on tables racks bins and cases.
  • Received unpacked and placed incoming merchandise on sales floor.
    Investigated and resolved customer inquiries and complaints quickly.
10/2013 to 01/2020
Office Manager Watermark Retirement Communities Everman, TX,
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Managed and reviewed filing and office systems.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Handled daily scheduling tasks and provided administrative support for entire department.
01/2008 to 10/2013
Daycare Assistant North Country Academy Overland Park, KS,
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Promoted learning and social development through structured and unstructured playtime.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Restocked supplies and personal hygiene products for use by students.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
Expected in 08/1988 to to
Associate of Science: Secretarial Studies And Office Administration
Nassau Community College - Garden City, NY

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Resume Overview

School Attended

  • Nassau Community College

Job Titles Held:

  • Front Desk Associate
  • Office Manager
  • Daycare Assistant


  • Associate of Science

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