Front Desk Associate Resume Example
Welcoming Front Desk Associate with years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Client-focused Front Desk Agent with outstanding ability to multitask and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations.
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- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
- Answered guest questions and referred to local points of interest.
- Performed basic daily bookkeeping tasks.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Documented all care actions by completing records and logs in medical software system.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the Nurse
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
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Resume Overview
School Attended
- Manor Care CNA Program
Job Titles Held:
- Front Desk Associate
- Nursing Assistant
- Caregiver
- Cashier/Lead Sales Associate
Degrees
- 12/2020 Certificate | Nursing Assistance
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