Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Skills
Hospitality services
Conflict management
Multi-line phone systems
Cash transactions
Administrative skills
First Aid/CPR
Communications
Supervision
Experience
Front Desk Associate, 04/2019 to Current Aimbridge Hospitality – Frederick, MD,
Managed customer complaints and rectified issues to complete satisfaction.
Set guest and group reservations and processed check-ins and check-outs.
Greeted, registered and assigned guests to rooms.
Responded to inquiries and room requests made online, by phone or email.
Arranged special accommodations for guests to maintain optimal satisfaction
Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Trained newly hired employees on front desk procedures and business operations.
Verified and collected client payments.
Set and optimized employee schedules to secure proper coverage for all shifts.
Store Manager, 11/2017 to 04/2019 Spencer Gifts, Llc – King Of Prussia, PA,
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Updated store pricing, signage and merchandising based on current promotions.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Resolved customer problems by investigating issues, answering questions and building rapport.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Oversaw inventory tracking, management and physical inventory counts.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Interviewed, hired, supervised and trained 8 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Addressed customer inquiries and resolved complaints.
Assistant Manager, 02/2015 to 10/2017 U-Haul – West Roxbury, MA,
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Enhanced sales by implementing merchandising and promotional improvements.
Store Manager, 02/2006 to 06/2014 Spencer Gifts, Llc – Kingston, MA,
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Processed shipments and maintained stock shelf organization.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Hired, trained and managed team of 15 associates, including evaluating performance and enforcing disciplinary actions.
Updated store pricing, signage and merchandising based on current promotions.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Resolved customer problems by investigating issues, answering questions and building rapport.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Education and Training
High School Diploma: , Expected in 05/2000 Basic High School - Henderson, NV, GPA:
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