- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
- Hospitality services
- Conflict management
- Multi-line phone systems
- Cash transactions
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- Administrative skills
- First Aid/CPR
- Communications
- Supervision
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Front Desk Associate, 04/2019 to Current
Aimbridge Hospitality – Frederick, MD,
- Managed customer complaints and rectified issues to complete satisfaction.
- Set guest and group reservations and processed check-ins and check-outs.
- Greeted, registered and assigned guests to rooms.
- Responded to inquiries and room requests made online, by phone or email.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Trained newly hired employees on front desk procedures and business operations.
- Verified and collected client payments.
- Set and optimized employee schedules to secure proper coverage for all shifts.
Store Manager, 11/2017 to 04/2019
Spencer Gifts, Llc – King Of Prussia, PA,
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage and merchandising based on current promotions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Oversaw inventory tracking, management and physical inventory counts.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Interviewed, hired, supervised and trained 8 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Addressed customer inquiries and resolved complaints.
Assistant Manager, 02/2015 to 10/2017
U-Haul – West Roxbury, MA,
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Enhanced sales by implementing merchandising and promotional improvements.
Store Manager, 02/2006 to 06/2014
Spencer Gifts, Llc – Kingston, MA,
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Processed shipments and maintained stock shelf organization.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Hired, trained and managed team of 15 associates, including evaluating performance and enforcing disciplinary actions.
- Updated store pricing, signage and merchandising based on current promotions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
High School Diploma: , Expected in 05/2000
Basic High School - Henderson, NV,
GPA:
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