LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Hospitality services
  • Conflict management
  • Multi-line phone systems
  • Cash transactions
  • Administrative skills
  • First Aid/CPR
  • Communications
  • Supervision
Experience
Front Desk Associate, 04/2019 to Current
Aimbridge HospitalityFrederick, MD,
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Greeted, registered and assigned guests to rooms.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Trained newly hired employees on front desk procedures and business operations.
  • Verified and collected client payments.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
Store Manager, 11/2017 to 04/2019
Spencer Gifts, LlcKing Of Prussia, PA,
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Interviewed, hired, supervised and trained 8 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Addressed customer inquiries and resolved complaints.
Assistant Manager, 02/2015 to 10/2017
U-HaulWest Roxbury, MA,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Enhanced sales by implementing merchandising and promotional improvements.
Store Manager, 02/2006 to 06/2014
Spencer Gifts, LlcKingston, MA,
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Processed shipments and maintained stock shelf organization.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of 15 associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Education and Training
High School Diploma: , Expected in 05/2000
Basic High School - Henderson, NV,
GPA:

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Resume Overview

School Attended

  • Basic High School

Job Titles Held:

  • Front Desk Associate
  • Store Manager
  • Assistant Manager
  • Store Manager

Degrees

  • High School Diploma

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