Objective: To obtain a position to utilize my experience in customer service, marketing, business
Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 7 years of related experience.
Skills
Conflict management
Fluent in English and know a little Spanish
Multi-line phone systems
Hospitality services
Listen Actively
Demonstrate a strong work ethic
Use time wisely
Organize
Respect others difference
Take initiative
Customer service
Communications
Experience
Front Desk Associate, 11/2019 to 09/2020 Aimbridge Hospitality – Springdale, AR,
Managed guest check-in and check-out procedures, reservations and payments.
Delivered friendly and knowledgeable support to current and prospective customers.
Managed customer complaints and rectified issues to complete satisfaction.
Verified and collected client payments.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Warmly greeted incoming guests, and providing information regarding policies and amenities.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Worked with Planet Fitness and Front desk associates to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Cashier, Stocker, Bagger, 01/2017 to 10/2019 Independent Case Management – Hot Springs, AR,
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Scanned customer purchases, supporting transactions to streamline sales process.
Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Connected customers with associate or member of management to handle advanced needs.
Maintained high productivity by efficiently processing cash, credit, debit and payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Bagged customer items in alignment with industry best practices.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Checked store shelves to determine items requiring immediate restock.
Direct Support Professional, 06/2015 to 10/2017 S.T.A.R.T – City, STATE,
Documented current patient information, including vital signs, behaviors and eating habits.
Enhanced patient wellbeing by supporting participation in recreational activities.
Supported and encouraged psychiatric patients to promote health and wellness.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Helped patients adjust to hospital routines and thrive in structured environments.
Monitored client's well-being, safety and comfort under direction of physician.
Documented client progress in charts and logbooks.
Transported clients to doctor's appointments and other related errands.
Monitored and reported clients' progress.
Maintained clean and well-organized environment to promote client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Reported concerns to supervisory to maintain optimal care for all client needs.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Education and Training
High School Diploma: , Expected in 05/2013 Perspectives Charter School Joslin Campus - Chicago, IL, GPA:
: , Expected in Southern Illinois University Carbondale - Carbondale, IL GPA:
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