front desk associate resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Objective: To obtain a position to utilize my experience in customer service, marketing, business

Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 7 years of related experience.

  • Conflict management
  • Fluent in English and know a little Spanish
  • Multi-line phone systems
  • Hospitality services
  • Listen Actively
  • Demonstrate a strong work ethic
  • Use time wisely
  • Organize
  • Respect others difference
  • Take initiative
  • Customer service
  • Communications
11/2019 to 09/2020 Front Desk Associate Aimbridge Hospitality | Springdale, AR,
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Warmly greeted incoming guests, and providing information regarding policies and amenities.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Worked with Planet Fitness and Front desk associates to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
01/2017 to 10/2019 Cashier, Stocker, Bagger Independent Case Management | Hot Springs, AR,
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Connected customers with associate or member of management to handle advanced needs.
  • Maintained high productivity by efficiently processing cash, credit, debit and payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Bagged customer items in alignment with industry best practices.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Checked store shelves to determine items requiring immediate restock.
06/2015 to 10/2017 Direct Support Professional S.T.A.R.T | City, STATE,
  • Documented current patient information, including vital signs, behaviors and eating habits.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Documented client progress in charts and logbooks.
  • Transported clients to doctor's appointments and other related errands.
  • Monitored and reported clients' progress.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Reported concerns to supervisory to maintain optimal care for all client needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Education and Training
Expected in 05/2013 to to High School Diploma | Perspectives Charter School Joslin Campus, Chicago, IL, GPA:
Expected in to to | Southern Illinois University Carbondale, Carbondale, IL GPA:

CPR Certification

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Resume Overview

School Attended

  • Perspectives Charter School Joslin Campus
  • Southern Illinois University Carbondale

Job Titles Held:

  • Front Desk Associate
  • Cashier, Stocker, Bagger
  • Direct Support Professional


  • High School Diploma
  • Some College (No Degree)

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