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Front Desk Associate Resume Example

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FRONT DESK ASSOCIATE
Summary

Upbeat Team Member with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Skills
  • Multi-line phone systems
  • Hospitality services
  • Cash transactions
  • Fluent in English and Spanish
  • Administrative skills
  • Effective planning
  • Listening skills
  • Credit and cash payments
  • Transportation information
  • Guest amenities
  • Reservations
  • Time management
  • Marketing
  • Inventory oversight
  • Oral and written communications
  • Mail and packages
  • Team oversight
  • Company policies and procedures
  • Payment oversight
Experience
Front Desk Associate | 09/2020 to CurrentCompany Name - City, State
  • Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Stored personal possessions for patrons, issuing claim checks for articles stored.
  • Delivered extra linens, paper products and toiletries to guests.
  • Managed linen cart by keeping neat and organized.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
  • Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
  • Cleaned and polished footwear with liquid or sole dressing and daubers.
  • Collected soiled linen or clothing to prepare for laundering.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Delivered [product or service] to customer locations on time.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Order Fulfillment Associate | 12/2019 to 09/2020Company Name - City, State
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Maintained working order of facility equipment by coordinating repairs, ordering new equipment and retiring outdated equipment.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Accepted, processed and filled orders quickly and accurately.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Used RF scanner to pick items from bins and complete orders.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Palletized merchandise for easy movement to sales floor locations.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
Team Member | 03/2019 to 12/2019Company Name - City, State
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Verified orders and bagged items for easy transport.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Organized food items on serving trays and in carry-out packages.
  • Reviewed contents on food trays to check receiving complete order.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Quickly and efficiently processed payments and made accurate change.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
Education and Training
Barbara Goleman Senior High School - - City,State | | High School Diploma06/2020
  • Graduated with a 3.1 GPA
  • Marching and Concert Band Member
  • Completed coursework in AP Human Geography, Biology Honors and United States History Honors
Miami Dade College - - City,State | | Associate of ArtsPediatric Nursing
Hobbies

I was a high school wrestler for 3 years. Picked as captain my senior year as well

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Resume Overview

School Attended

  • Barbara Goleman Senior High School
  • Miami Dade College

Job Titles Held:

  • Front Desk Associate
  • Order Fulfillment Associate
  • Team Member

Degrees

  • Barbara Goleman Senior High School - City , State | High School Diploma
    Miami Dade College - City , State | Associate of Arts

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