Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Driven Front Desk Agent highly skilled in managing reservations,8+ years of customer service, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Received a job promotion within 6 months of hire date due to outstanding performance.
- Supervised team of 11 staff members.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
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Work History
Front Desk Associate, 01/2013 - 08/2019
Boyne Resorts – Newry, ME,
Boyne Resorts – Newry, ME,
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enforced rules and held customers accountable for not following gym regulations.
- Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Set and managed employee work schedules for coverage in assigned areas.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Trained employees on general procedures, gym rules and duties.
- Created and updated fitness programs focused on cardio, strength and conditioning.
Medical Assistant, 02/2016 - 04/2018
Kaweah Health Care District – Dinuba, CA,
Kaweah Health Care District – Dinuba, CA,
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Taught patients about medications, procedures and care plan instructions.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating and noting times of collection.
Inventory Control Specialist, 12/2011 - 01/2013
Curaleaf – Ware, MA,
Curaleaf – Ware, MA,
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Completed daily cycle counts to maintain accuracy of records.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Lifted and slid packages weighing up to 75-100 pounds on conveyor belts to transport items.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
Education
NCMA: Medical Assisting, Expected in 05/2016
Alaska Career College - Anchorage AK ,
Alaska Career College - Anchorage AK ,
High School Diploma: , Expected in 01/2008
East High School - Anchorage, AK
East High School - Anchorage, AK
Certifications
- First Aid and CPR Training
- Taps Card Certificate 2024
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Resume Overview
School Attended
- Alaska Career College
- East High School
Job Titles Held:
- Front Desk Associate
- Medical Assistant
- Inventory Control Specialist
Degrees
- NCMA
- High School Diploma
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