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Front Desk Associate Resume Example

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FRONT DESK ASSOCIATE
Summary

Knowledgeable and tolerant Recovery Associate with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Recognized for attention to recovering addicts and their individual program needs. Patient, Understanding, Attentive Listener, with a person understanding of their situations with previous experience with skill based training in the field. Driven to make a footprint in the field of Substance abuse counseling and Recovery based service.

Skills
  • Multi-line phone systems
  • Cash transactions
  • Hospitality services
  • Conflict management
  • Listening skills
  • Effective planning
  • Bookkeeping
  • Drawer balancing
  • Key carding
  • Microsoft Office
  • Administrative skills
  • American Disabilities Act understanding
  • Keenness of insight
  • Guest amenities
  • Credit and cash payments
  • Transportation information
  • Safety and security procedures
  • Company policies and procedures
  • Inventory oversight
  • Time management
  • Team oversight
  • Oral and written communications
  • Marketing
  • Mail and packages
  • Payment oversight
  • Reservations
Experience
08/2020 - CurrentFront Desk AssociateBoyne Resorts | Traverse City , MI
  • Greeted, registered and assigned guests to rooms.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Verified and collected client payments.
  • Fielded customer complaints and rectified issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
10/2018 - 03/2020Property Management AssistantCatholic Health Initiative | Durango , CO
  • Scheduled maintenance calls.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Created staff schedules in response to community needs.
  • Fostered good working relationships with owners, residents and board members.
  • Notified property manager when change in existing tenants circumstances might affect continued eligibility.
  • Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
  • Liaised with feature film producers to ensure event space met film production quality requests.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
01/2015 - 03/2019ManagerPizza Hut | Butte , MT
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Generated reports to assess performance and make adjustments.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
06/2013 - 01/2019Sales RepresentativeDiamond Resorts Corporation | Daytona Beach , FL
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Created and implemented store displays, promoting sales and growth.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Monitored customer order process and addressed customer issues.
  • Championed contact management system launch to achieve 100% client organization.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Education and Training
Some College (No Degree): General Studies
Ivy Tech Community College Of Indiana | City, State
06/1998High School Diploma
Perry Meridian High School | City, State
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Resume Overview

School Attended

  • Ivy Tech Community College Of Indiana
  • Perry Meridian High School

Job Titles Held:

  • Front Desk Associate
  • Property Management Assistant
  • Manager
  • Sales Representative

Degrees

  • Some College (No Degree) : General Studies
    06/1998 High School Diploma

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